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Compass Audio UK

Customer Service
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Shipping
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About the seller
Welcome!  Specialising in audio products and accessories, we offer customers quality, value for money with friendly service and aftersales care. Our experience in specialist audio and technology sales and customer support ensures that our customers get fantastic value without compromise!

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Shipping
We know how important it is to receive your purchase, both quickly and securely. As such, all orders are processed 7 days a week and despatched the same day whenever possible. You will receive an acknowledgement email on receipt of your order and payment, as well as when your item has been despatched worldwide. Any questions, please don't hesitate to ask, anytime!
  

Returns

Wherever you are in the world, we want you to be thrilled with your purchase, so if for any reason you are not 100% satisfied, you can return your item(s) back to us within 14 days of receiving your order for refund or exchange, free of charge.

The original shipping costs will also be refunded if:

(a) the item you receive is different to that ordered, or 

(b) the item you receive is damaged or faulty.

In the above cases a full refund or exchange will be given as soon as the item(s) is received.

If you change your mind and no longer want the goods that's fine, but please let us know beforehand that you wish to return them via email or eBay's 'contact seller' option.

Please note: all return shipping & insurance costs are the responsibility of the buyer and it is recommended that proof of posting be obtained also.

All refunds will be issued via original payment method within 1 or 2 working days of receiving item(s).

In any event, your feedback is important to us and we welcome your comments.

Please feel free to contact us anytime.