If you're having a problem with your purchase, we always ask that you contact us to resolve any problems before leaving feedback. We will make every effort to ensure you are happy with your order. If you have a problem purchasing something through our eBay store you can contact us through the eBay message centre or click the 'Ask a question' button at the bottom of all eBay listings and we'll do our best to help or you can call us at our UK call centre on 0844 800 95 95. eBay encourages Buyers and Sellers to resolve issues without opening an eBay Dispute Case and before leaving feedback.
As a seller we're able to provide technical advice and we have knowledge of all the products available on the eBay store. In the first instance please refer to the manufacturers instructions and help guides. Just e-mail us through the message centre, or us the 'Ask a question' at the bottom of the product listing. We recommend calling our UK call centre us on 0844 800 95 95 to see if the problem with the product can be resolved.
If your product is faulty please let us know as soon as you can. Our retail stores can provide technical support or refund any product purchased through the eBay store. Please get in touch with us directly via the 'contact us' section of our eBay store, product listing or through our UK call centre on 0844 800 95 95.
If your product is faulty
Our products marked as "new" have a 12 month warranty. If your product develops a fault within that 12 month period call our UK call centre on 0844 800 95 95 and we will make the necessary arrangements. You may also be offered a refund or exchange in the unlikely event that the product cannot be fixed.
Cancelling your order
You can cancel your order up to seven days after delivery, as long as you've not used it, you can still cancel your order up to seven working days from the day it arrived.
You can return the product to a Comet store for a full refund as long as it is in the same condition as it was when delivered. If it's something big like a dishwasher or a fridge just call our UK call centre on 0844 800 95 95 and we'll get it picked up.
Changing your mind (after seven days)
If you change your mind about your item within 28 days (14 for a computer), please give our UK call centre a ring on 0844 800 95 95 and we'll have it collected and give you a full refund. Please remember that if anything's missing - like the remote control, leads or manuals - we can't take your order back. So make sure you hang on to everything that came with it.
There are certain types of Goods that you won't be able to cancel. These include:
- Goods made to Your personal requirements;
- DVDs, CDs, computer/console games, software or memory cards where the seal has been broken;
- Personal hygiene products where the seal has been broken, such as electric razors.
How do I return the product?
Use the 'contact us' section of our eBay store to arrange for the item to be returned. We will reply within 24 hours (our customer service colleagues are available Monday to Friday: 8.30am to 8pm, Saturday: 8.30am to 6pm and Sunday: 10am to 5pm) with details of the return procedure.
Your PayPal account will be refunded once we have received and inspected your returned item. In order to prevent any potential retail fraud, products must be received for Sellers to have visibility of the returned item before refunds are given. We will email you once the item has been processed and inspected and your refund will be processed within 48 hours. Please note that your refund will show immediately within your account, however it can take up to 30 days for a refund to appear on your statement if you paid by credit card. If you have waited for a while for your refund, please contact PayPal to resolve the delay in receiving your refund. More information on how to do this is located here.