Q: Is it really Comet?
A: Yes, it's really us. We are Comet and you will find us in the high street, at comet.co.uk and now on eBay.
Q: Am I buying a second-hand product?
A: Most of our products are new but the small number of refurbished products work and look just like new, and will be clearly marked so you know if you’ll be receiving goods where the box might be a little less perfect than what you’d expect.
Q: How does delivery work?
A: Delivery through our eBay store is just like getting something delivered by Comet. Free delivery is available on 1000s of products to any UK mainland address plus the Isle of Wight and Northern Ireland. Please check the postage and packaging charges on the item you want to purchase to see if free delivery applies. Small items are delivered via Parcel Force and large items are delivered by our 2-man team. Please note we can only deliver to the address we receive on the confirmed order. We will not be able to change the delivery address once payment has been confirmed. If you need us to recycle your old product or install your new one we can help with that as well, just get in touch with our UK call centre on 0844 800 95 95.
Q: How can I pay?
A: On our eBay store you can pay with PayPal.
Q: Will I receive confirmation of my order?
A: Once you have purchased your product you will receive a confirmation email from eBay and a confirmation email from PayPal when we have received your payment.
Q: I put the wrong address on my order, can I change it?
A: Customers are advised to ensure the delivery name and address details are complete and correct at the point of purchase as unfortunately we are unable to change these details once the purchase is confirmed.
Q: What if I have a problem with my order?
A: We always ask that you contact us to resolve any problems, before leaving feedback. We will make every effort to ensure you are happy with your order. If you have a problem purchasing something through our eBay store you can contact us through the eBay message centre or click the 'Ask a question' button at the bottom of all eBay listings and we'll do our best to help or you can call us at our UK call centre on 0844 800 95 95.