Q: How does delivery work?
A: Your purchase is sent securely by our courier service and when it arrives you simply sign for it.
Q: Where do you deliver to?
A: We deliver to mainland UK and Northern Ireland addresses. We also do not deliver to the Isles of Scilly, Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland.
Q: How long does delivery take?
A: After you’ve ordered we will contact you to confirm a delivery slot. We ask that you allow for 6-8 working days.
Please allow an additional 5 days for deliveries to Northern Ireland and the Isle of Wight.
At Comet, we give you the facility to track your own order once it has been confirmed. All you need is your order number that is provided in your delivery confirmation e-mail. To track your order click here.
For large Items like a big TV or a washing machine
After you've ordered we will call you to confirm a delivery slot. We can deliver seven days a week to most areas, so you can choose the most convenient day for you. We'll give you a ring when we're on the way and let you know an hour before when we'll be with you.
Then we'll carry the item to any room you want, unpack it and take away all the packaging for recycling. If you think we might have some difficulty delivering a large product. Getting a USA fridge freezer up a few flights of stairs can be challenging. Just let us know in the comments section and we'll call you for more details.
We also offer installation and recycling for lots of products. You can arrange to have these services done at the same time as your delivery, just call us on 08712 009 009. Delivery will take place between 7am and 7pm.
For smaller items like a little TV or a camera
If it's something smaller most deliveries will be handled by our selected couriers and will require a signature. There are some occasions where your product might be delivered by Royal mail – if it's a game for instance.
This affects areas of Scotland and the Isle of Wight and there is a chance delivery could take an extra day. Whether your item is big or small, eBay will send you an email when your item has been dispatched. Sometimes delivery factors will be affected by things outside of our control but we will do our very best to let you know in advance if that happens. Delivery will take place between 7am and 8pm.
Q: What happens if I'm not home when delivery is attempted?
A: Our courier will leave a card to let you know they have tried to deliver your product. Specific re-delivery instructions will be printed on that card. You may also have the option of visiting the courier service to pick up your item.
Q: Deliveries over Christmas, Easter and Bank Holidays
A: At really busy times we do everything we can to deliver your product within the times we have agreed but it may take a little longer.
Q: What do I do if my delivery hasn't arrived as expected?
A: Our feedback rating is very important to us. If there are any problems at all with your delivery, please give us the opportunity to resolve the issue with you before you leave negative feedback. Please send us an e-mail through the Message Centre here.
Q: Can I have my item delivered to business premises?
A: Comet do deliver to business premises, but please be aware that standard manufacturer guarantees do not provide cover if the appliance is being used in a business or commercial environment.