Contact to be made within 3 days of auctions end, payment to be received within 5 days, unless otherwise agreed before bidding. If paying by Personal cheque please allow 5-10 working days for clearance. All items are made to order - please allow me time to embroider your item and a few days for delivery. During busy periods (Christmas etc) this may be up to 14 days - but normally much quicker. If you are in a rush for your item please contact me PRIOR to purchase and I will see what I can do.