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Delivery & Returns

Delivery

We want to deliver to you as soon as possible. Therefore we will dispatch your order by post or courier. UK Delivery Free delivery on all UK mainland orders. Please note, a small number of certain UK mainland postcodes will incur a delivery charge based on the weight of the product. This is due to them being classed as “out of area” by our courier. Delivery will take place 3-5 working days after your parcel has been dispatched. No extra charge for multiple items Ireland Please also contact us for a courier quote. Transit time: 3-5 days

Returns

We hope you are pleased with our products. If you do wish to cancel or change your order before the items are dispatched, you are asked to contact us immediately, by phone or e-mail. If you are unhappy with anything we have sent you, please contact us within 7 days of receiving your order and then send it back to us within 14 working days, unused and with the original packaging. We can then issue a refund within 30 days. In the unlikely event of something proving faulty after use, please advise us immediately so that we can issue a replacement. After the 7 day period, refunds will not be issued, only repair and replacements will be issued within the warranty period. Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you with a letter of correspondence. This must include your order number and the original name and delivery address information. Please also include the reason for return. All returned UK parcels must be sent by the cheapest possible way as stated below: Very Important: For Items that are under 1kg in weight, Royal Mail 1st or 2nd Class must be used as the method for return. Very Important: For parcels over 1kg, The Collect + system must be used as the method for return. For returns that are over 30cm (Length) x 30cm (width) x 50cm (height) please contact us on 0191 3778358 / 08443358464 or email us at customerservices@andrewjamesworldwide.com as you will need to arrange an alternative returns method. The Collect and returns cost is £3.99 Details on collect + can be obtained at the following link: http://www.collectplus.co.uk/returns/new/andrewjames Please note that we will not refund any returned items by Recorded or Special Delivery or any other courier method than otherwise stated. Please note that International Buyers are responsible for all postage costs including return costs. We will refund UK postage costs only. You can contact our returns department on 0844 335 8464 or 0191 3778358. Monday to Friday, 09:00 - 20:00 Saturday, 09:00 - 17:00 Sunday, 09:00 - 17:00