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| Q:What kind of feedback should I enter at eBay for my purchase? |
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| A:If you take a look at our feedback rating on eBay, you will see what our customers think of us. We are a very honest company and would never intentionally mislead our customers. We ship items with care from Hong Kong, far away from your place.
If you had a positive experience, please leave us positive feedback with 5-Stars. Thanks! |
| Q:When does MyLuxLingerie leave feedback for buyers? |
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| A:Because we serve such a large number of customers, we use an automated feedback system. This system leaves feedback for all buyers at the time we receive your positive feedback. |
| Q:How long will it be before I receive a refund?How long will it be before I receive a refund? |
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| A:If we have promised you a refund, it should be refunded to your PayPal account within 2 business days. |
| Q:Have you received my payment yet? |
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| A:We will send you a confirmation email when payment clears. If you have paid and have not received a payment confirmation within 24 hours, please contact us.
Please notice that PayPal E-Checks: Take 5-10 business days to clear. |
| Q:What is the Shipping cost? |
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| A:Please refer to the eBay's Shipping Cost information.
Free Shipping items are our promotional item. We do not have any hidden cost. We hope to promote our brand and product. We sell while stocks last. |
| Q:I have won an item, and I have decided that I don't want it, what do I do? Can I cancel the bid? |
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| A:We accept it reasonably. Please send an Ebay message to us to cancel the order. However, if it does always happens from the same eBay user id account, we will have to file a dispute/strike with eBay, which will reflect upon your eBay account. |
| Q:Do you accept Bank Transfer, checks or money orders? |
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| A:No, we do not accept bank transfer, checks or money orders. However,Papal accepts GiroPay. Giropay allows customers to use their Internet banking facility to pay for purchases whilst online, just as they do with a credit or debit card. This payment method is available to 17 million German bank account holders. Please visit http://www.giropay.de/ |
| Q:What is the product size? I am looking for a specific size, do you have it? |
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| A:All our products (except Corset) are ONE SIZE ONLY. We DO NOT provide any specific size. Please refer to the item description- size chart for details.
Size Description: One Size Fits Most
Size Details:
Bust (inch) : 32"-36"
Waist (inch): 24"-30"
Hip (inch): 34"-38"
Cup : B-C |
| Q:Can I buy an item, instead of bidding on it? |
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| A:If no "Buy it Now" price is listed, please send an Ebay message to us to possibly add one, but our lowest buy-it-now price is EUR 12,99 and up. |
| Q:How long do I have to pay for my eBay purchase? |
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| A:We kindly request that payment be made within 7 days of auction end. If you are bidding on multiple items to save on shipping, the auctions must end within 7 days of each other, otherwise you may not receive the shipping discount. |
| Q:What kind of payments do you accept? Do you accept Bank Transfer, checks or money orders? |
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| A:We accept PayPal, GiroPay, Master Card and Visa ONLY. Sorry, we do not accept bank transfer, checks or money orders. |
| Q:When can I expect my order to arrive? |
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| A:Most items are shipped within a day or two after receiving your "cleared" payment. Normally, the shipping time should be around 10~21 business days (4 weeks). Although rare, it can run from 10-30 business days due to custom check in your country. |
| Q:How much is shipping for my order? What is the shipping cost? |
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| A:Shipping rates are listed on the eBay listing page for each item. If you buy 3 items, you need to pay 3 items' shipping cost. Our shipping prices included the following costs: Insurance, Shipping Fees, Packing Materials, Processing and Labor Costs.
ALL ITEMS ARE PROFESSIONALLY PACKED FOR SAFE DELIVERY! It is reasonable and NO bargain on it. |
| Q:Does the shipping charge include the import duties, taxes and charges? |
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| A:Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. |
| Q:How about shipping insurance? |
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| A:Insurance is highly recommended for international buyers. We accepts no responsibility for shipping errors related to incorrect shipping addresses, custom delays, custom charges & agreements reached between the buyer & shipping forwarder to forgo the provision of a signature on delivery. The insurance is there to protect you. |
| Q:What is the shipping insurance cost? |
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| A:Buyer may consider paying EUR 2,5 for the Registered mail & Shipping Insurance.
However, it is Optional, NOT a MUST!
It is offerred upon your request. Let us know before you pay if you want to take it! |
| Q:Do you combine shipping? |
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| A:We do combine shipping. Please pay ALL PENDING INVOICES for all your winning bids within 7 days from the first item you won if you like to get a shipping discount. |
| Q:What is the combined shipment discount? |
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| A:Free Shipping items, no shipping discount. For the auction items with shipping cost, we can offer EUR 2 combined shipment discount for every additional items. For example, if 3 items all have $9 for postage and handling, then the combined postage will be calculated as $9 + $7 + $7. |
| Q:Why cannot group orders? |
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| A:If you order items from different ebay sites, we cannot group all items into one invoice. We can group items from the SAME ebay site only. Please pay ALL invoices and we will ship all items together. If any queries, please send an Ebay message to us. We must follow up ASAP. |
| Q:I think MyLuxLingerie made a mistake on my order. What do I do? |
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| A:As much as we try to be perfect, mistakes do happen. We appreciate it that you let us know when we make a mistake. We can't fix a problem if we do not know about it and we strive for Happy Customers and 5-Star Feedback! Please send an Ebay message to us about the problem as soon as you can, before you leave feedback so that we can make it right. |
| Q:What is your return policy? |
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| A:If for some reason there is a mistake with your item and it is not as described, please be sure to contact us to resolve the problem. Your satisfaction is guaranteed.
We would give you a refund or exchange while you DO NOT need to return the product to us. |
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