Delivery Terms
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Standard Delivery (England / Wales)
Our standard delivery price is included on our adverts, and covers as far north as Glasgow.
NOTE: We are currently unable to deliver to the following postcodes
AB, DD, EH, FK, G, IV, KA, KW, KY, ML, PA, PH
We currently do not deliver to:
Isle of Wight,
Isle of Man,
Northern / Southern Ireland,
Jersey,
Guernsey,
Isle of Lewis,
Orkney Islands, Shetland Islands,
Inner Hebrides,
Outer Hebrides
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Terms & Conditions of Sale
Damage / loss in transit
a. We accepts no liability for any loss resulting from the customer or carriers failure to comply with requirements with respect with notification of damage / shortage / non delivery of goods
b. Goods should be inspected on receipt and the delivery paperwork only signed for once the goods have been checked, please check all parts of your order
c. If you are unable to check your order on delivery please sign for your order as UNCHECKED
d. If your order arrives damaged please REFUSE delivery & advise in writing to the carriers and to ourselves within 3 days. When contacting us by email, please include your... full name, address, phone number & damage caused
e. Damaged goods must be retained for inspection at Class Glass's discretion
f. It is the responsibility of the purchaser to forward photographic evidence of the damage by email or post
g. Non delivery must be advised in writing to the carriers and ourselves within 3 days of date of advice note
h. Returned goods must be sent carriage paid
i. Class Glass reserves the right to levy a handling charge where goods are returned for credit / replacement
The goods we sell are for consumers for general domestic use only and must be used for the intended purpose. All products carry a first year manufacture’s guarantee however; this does not cover accidental damage or misuse of the item. If the product is taking outside of the UK it will invalidate the warranty.
Returning an item
a. You must include your customer order details with the package, as we cannot process a refund without these. Should you not have your order details please ensure we have your full name and address.
b. Items returned must arrive in perfect condition, where possible including the packaging, so please ensure that they are packed well.
c. Shipping fees remain the customer’s responsibility. We would recommend that for larger items that you request us to collect the unwanted goods on your behalf, for which we will charge a collection fee, usually charge payable in respect of your postcode. Such collections need to be paid for in advance and can either be offset against your product and delivery charge refund or paid for as a completely separate transaction.
d. As refunds are not paid until after satisfactory receipt of the goods by Class Glass, our default position would be to offset the delivery charge against your refund; unless advised by you otherwise.
e. The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, instructions, etc). Any product that has been damaged, is not in its original packaging, has packaging that has been worn beyond simply opening the product, will not be refunded.
f. We reserve the right to refuse a refund on any item if the above conditions have not been met. |
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