 |
| Q:What is the expiration or "best by date" |
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| A:I only ship fresh product in original packaging. Please use my detailed feedback rating for product quality (5.0/5.0 stars) from the last 8000 buyers to attest to this, as well as my 100% no risk money back guarantee if your item is not fresh. Also use our feedback responses from our buyers. |
| Q:Do I have to use PayPal |
|
| A:No, You can pay with your Credit/Debit card through Ebay checkout without going through PayPal. |
| Q:Where do you ship from? |
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| A:We ship from 7 warehouses throughout the US. This allows us to keep the transit time to a minimum. |
| Q:Do you offer international shipping? |
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| A:We only ship to the 48 contiguous states at this time. |
| Q:What states do you ship to? |
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| A:We ship to the 48 contiguous states only. |
| Q:Can I ship this as a gift? |
|
| A:Yes, but you must change the shipping address in the Paypal transaction to reflect where you would like the item sent. A note informing me to ship to another address will result in a refund so you can resubmit payment with the corrected address. |
| Q:Where is my tracking number |
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| A:Tracking #'s are uploaded into your order details in your "My eBay" within 24 hours after your ship date. By using the link provided there, you will be able to monitor the movement without going to an off eBay site. |
| Q:How am I to know the status of my order? |
|
| A:I use Ebay software to communicate all aspects of your purchase. You may need to check your Bulk folder in your personal email address. You will receive a payment confirmation, a shipping confirmation and a follow-up "Thank You". Ebay can not send these to your Ebay message center because they contain more than just plain text,ie. graphics & links |
| Q:When do you leave feedback for me? |
|
| A:You are in control of when you receive feedback for this purchase. I recommend waiting until the transaction is complete and you are happy, but at any time you can trigger the system to give you positive feedback by leaving feedback for me. I strive for 5 stars only and will do whatever it takes to receive this rating. Anything less hurts us badly. |
| Q:Does the 2 Day Air upgrade guarantee delivery in 2 days? |
|
| A:The carriers guarantee your package will be delivered in 2 business days from the day it is shipped. Add our 1 day handling and you should have your item in 3 business day from the payment date. (weather permitting of course) |
| Q:Do you make up custom variety packs of pods or K-cups |
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| A:Unfortunately we only sell the factory sealed cases. We do not open the cartons and make custom orders. All the flavors we carry are located in our store on the second page, click on the flavor and you will be directed to that listing. |
| Q:What are the Ground shipping estimates from the carrier? |
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| A:The carriers do not guarantee a delivery date when using the standard shipping method, but they do estimate 3-6 business days in transit. |
| Q:When can I expect my order to arrive? |
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| A:95% of orders ship the business day after payment is received and never longer than 2 days. I always send a shipping confirmation to you with the details as well as your tracking number. Ground shipping is 3-6 business days from the shipping date and 2 Day Air is 2 business days. The carriers do not include the weekends in delivery estimates. |
| Q:Can I get my order faster? |
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| A:For an extra shipping charge, I will ship via 2 (business) Day Air. Please check the appropriate shipping speed at checkout. |
| Q:Do you ship outside the 48 continental states? |
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| A:At this time no. Shipping is to expensive to give you a reasonable cost on my low priced items. Although any auction specifically listed as being shipped USPS priority mail will ship to all 50 states P.R. and territories |
| Q:Can I ship to an address other than my Paypal address? |
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| A:Paypal requires that Powersellers ship to the address you input into the transaction page as the shipping address. Just change the default address to reflect where you would like the item shipped. |
| Q:Where do I leave the specific flavor or size? |
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| A:Either in the "note to seller" box at Paypal checkout, or send me a short message via "Ask Seller a Question" link at the bottom of every listing. |
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