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  • FAQ
flash drive

Memory Card

DSLR

OEM Battery

Frequently Asked Questions
 Q: When can I expect my order to arrive?
  A: Christmas Ordering Cutoff Dates for 2012 http://t.cn/zjMBwpG These dates are meant as guidelines and are not guaranteed unless stated. Please note that our last order dates are based on normal conditions so in exceptional conditions it might happen that your order arrives after Christmas despite you ordering before the date provided.
 Q: Is this item brand new or refubished?
  A: All items are brand new, never been used and not refurbished.
 Q: Could you mark the item as gift?
  A: Yes, we can. (Please refer to our policies "Import Tax/VAT/Fee/Duty").
 Q: Where do you ship?
  A: We ship anywhere worldwide.
 Q: Are any products counterfeited?
  A: No, all products are genuine. All products ship with their original packaging, instructions, and certificates. We do NOT sell imitations.
 Q: Can I change the shipping address after purchase?
  A: Item(s) will be shipped to your shipping address in Paypal ONLY. Other address is unacceptable. Please update your shipping address in Paypal before purchase.
 Q: What kinds of payment method do you accept?
  A: We accept payment via Paypal. We accept Credit Card and Bank Transfer via Paypal.
 Q: Do you accept Bank Transfer?
  A: We accept direct bank transfer via eChecks. eCheck is a service provided by Paypal, its secure,easy,and fast.An eCheck is an electronic funds transfer that withdraws money directly from your bank account.It's just like writing a check, only it is done electronically.
 Q: I haven't received my item after the expected delivery day.What should I do?
  A: Please send message to us via ebay with your full name and item number. We will get back to you asap.
 Q: I found faults of my item, What should I do?
  A: Please send email to returns@citiwide-online.com with your full name and item number. We will get back to you asap.
 Q: When will you ship my item?
  A: We are trying to shorten the whole procedure. Item will be packed within 1-2 BUSINESS Day. If an item is temporarily out of stock, you will be informed asap.
 Q: Do you offer discount in combine shipping?
  A: Our prices are always lower than other competitors. We feel terribly sorry that we do not accept bargain.