-
Q:
Can you under value
the item and mark it
as a gift?
-
A: Sorry, we won't
under-value
merchandise or mark
the item as a gift
on customs forms.
Doing that is
against U.S. and
international laws.
-
Q:
Are your items
original?
-
A:
We guarantee that
all the entire items
we sell are 100%
original and
authentic.
-
Q:
Are your items brand
new?
-
A: Yes! All of our
items are brand new
and comes with the
original box and
paperwork. Untouched
and unused.
-
Q: Is
everything in stock
and ready to ship?
-
A: The entire items
we listed in our
store are in stock
and ready to be
shipped immediately.
However, on rare
occasions and since
we are all human,
minor discrepancies
between stock level
and listed quantity
can happen. In case
it happens, will
contact you
immediately and
offer 10% discount
on any other item we
carry in stock as
compensation.
-
Q: How do I
use the warranty
note I received with
the item?
-
A: since we are a
wholesaler and not
authorized dealer,
the manufacturer's
warranty that is
included in the box
is not endorsed by
an authorized
retailers.
-
Q: So what is
your warranty then?
-
A: We warrant all of
our products to be
free from
manufacturers'
defects for a period
of three (3) month.
All shipping costs
in connection with
warranty service are
the responsibility
of the customer.
-
Q: Do I have
to pay immediately
after I completed
the checkout?
-
A: We have no
problem waiting a
few days for your
payment. Please know
that after a week
eBay automatically
opens an unpaid item
dispute and the item
will be listed again
and can be sold do a
different buyer.
-
Q: How do I
found out about
other deals and
offers you'll have
in the future?
-
A: You can sign up
to our newsletter
here:
Sign
up for ChiliRambo
newsletter!
-
Q: I have a
tracking number. How
do I track it?
-
A: If you have a
tracking or delivery
confirmation number,
you can track your
package by visiting
http://www.usps.com/shipping/trackandconfirm.htm
Phone:
1-800-ASK-USPS (
1-800-275-8777 )
-
Q: I need to
see more photos of
the item I want to
buy, can you
send some more
photos with
different angles,
etc?
-
A: Sure! just email
your request to:
info@chilirambo.com
) 
