Things You Need To Know

Thank you for stopping by and shopping with us. At Chiara Fashion, we feel that it is important that we communicate and interact with you so that we are able to better identify your needs and difficulties if and when you are experiencing them. This section briefly but clearly explains how we handle your queries and problems, feedback related facts and our service gurantee to you.

Feedback Leaving feedback for your item and our service to you helps to motivate and encourage us to do better. We thank you for your support over the years and appreciate your business.We are commited to mantain our reputation as a respected and trusted powerseller on eBay. However, in the event of dissatisfaction before leaving negative feedback, please kindly consider the following: - Have you tried to contact us about your problem? You can do so by emailing us directly here. All queries are replied to within 24-48 hours, Mon-Fri 9am-5pm, not including Bank Holidays and Public Holidays. We reply to ALL emails - you have our assurance. Nearly all customers who had left us negative feedback in the past do not contact us about their dissatisfaction and were unaware that we are constantly on stand by to assist them had they tried to. - Did we offer you a suitable and quick resolution to your problem with your order? Tip: The earlier you email us about your problem, the faster it can be dealt with. If the problem is about delivery, do not wait till it is more than 2 weeks before you report it to us as parcels cannot be tracked after that timeframe. If you are still not happy with our offer to resolve your problem, you can open a dispute through eBay and explain why you are unhappy with our offer to resolve your dispute. eBay will then help you with the step-by-step process to mutually close the dispute. 99.5% of our customers found our resolution service and the way we handle their problems very helpful and extremely fast   - Did we try to contact you? We generally resolve all queries and problems through emails in our "My Messages" in our eBay inbox. However, eBay advices all sellers to contact their buyers directly in the event of a dispute, sometimes through the phone if we are unable to receive a response within an acceptable timeframe. Ensure that the telephone number listed on your account is valid and functional.

About Negative Feedbacks We'd like to help you understand that negative feedbacks are meant to be a last resort, when all else fails, when sellers refuse to communicate with you or try to help you with your order. This page is meant to inform you that there are steps and procedures in place to assist you. We never ignore our customers requests and we always try our best to go out of the way to ensure you have an amazing shopping experience with us.

Our Service Guarantee We deliver on time, every time, as advertised on our site. In the event that you do not recieve your item in time, this may be due to a delay in Royal Mail's service. We have procedures in place to overcome this. We answer ALL emails. Please allow 24-48 hours, between Mon-Fri 9-5pm (not including Bank Holidays or Public Holidays) for us to reply as we receive more than 300 emails a day and need to reply to every one of them. All our products are brand new and fit for sale. We check all our products to ensure that they are of good quality and fit for sale. We pack all items lovingly and carefully in secure packaging to ensure it arrives in the best condition. The product that you buy from us should not have any faults. If you have received a faulty item this is due to a manufacturing defect that we may have missed -don't hesitate, email us immediately and we'll replace it straight away. We honor all sales and refunds We send all items that have been paid for. We only advertise items we have for sale. If you do not receive your item despite us having sent it, email us immediately and we'll track it or replace it for you.

Terms of Purchase Our full Terms of Purchase is located here.

Copyright Chiarafashions 2007-2008