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Terms of Business
Our Warehouse and Despatch are open 9-5 monday to friday (closed Sat and Sun)
As a 24hr internet buisness all orders placed after 10.00am will be sent the following working day unless an express courier service has been selected. |
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All contents of this web site are for informational purposes only and is not a substitute for professional medical advice. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care.
Once an order has been placed, the transaction is processed manually at the premises of North Meols Pharmacy Ltd by one of our registered pharmacists who are members of the Royal Pharmaceutical Society of Great Britain.
This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which chemist-4-u may accept or decline in its absolute discretion without having to give a reason. A contract is deemed to be made at the point of a delivery being made following the checking of orders by a pharmacist.
You are responsible for your use of this site and for your orders so please ensure that any details which you are asked to provide to us are accurate and true.
Keep your log-in details secure so that no-one else can misuse them. |
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Delivery |
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We use the Royal Mail 1st and 2nd class service. Delivery in the UK typically takes 2-7 working days. An upgrade with Interlink express courier delivery can be paid for, as a premium service. Delivery in the UK (excludes Scottish Highlands and Ireland) typically takes 48 hours.
We do offer 24hr delivery on some listing but these must be paid for before 11.30am for our courier to process for next day delivery
Orders are usually dispatched within 1 working day of being placed.
Our address labels are created automatically based on the address, you enter via Paypal this can NOT be changed after the ebay checkout has been completed these are Paypal's rules
The Royal Mail delivery service that we use classifies UK destination parcels, which take over 5 working days from the day of dispatch for delivery as "Delayed". At this time, please continue to wait for your order and it is likely that it will arrive shortly. After 15 working days from the day a UK destination parcel is dispatched, an order is considered by the Royal Mail as "Lost". In the unlikely event this occurs, please inform us and you will either receive a full refund or the option to have your goods dispatched to you again.
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Delivery Charges |
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Charges are calculated at the time you place your order and will be clearly stated in your shopping basket. The charge depends on your location and the value of goods ordered.
For further information regarding our delivery charges or for shipping to countries not included in our web site, please contact us. |
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Re-Delivery Charges |
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Please ensure that the deliver address you enter is correct. Goods that are returned to us will incur a further delivery charge. |
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Temporarily Out of Stock Items |
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If you order multiple items and some items are temporarily out of stock (may be due to unprecedented demand) then we will send you the items that are currently in stock and refund you the amount for the items not currently in stock. |
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Returns Policy |
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You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper.
If you receive an item that is faulty or incorrect, you must notify us within 28 working days. We will repair or replace the goods or refund your payment, as appropriate. You must retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect you must return them without removing the cellophane wrapper.
Please contact us for a returns authorisation code prior to returning any item. We will not accept returned goods that are not accompanied by a returns authorisation code.
Returns for any other reason outside 28 days are at our discretion and will be considered only on goods that are unopened and in original condition with all tags and/or packaging. Faulty goods are covered by the Manufacturers Warranty
Unless the goods are faulty or incorrect, you will be responsible for the delivery cost and ensuring that the goods arrive in perfect condition. We suggest you send them via a delivery service that requires a signature, such as recorded or special delivery.
Please contact us to obtain a returns number and returns delivery address.
Goods Damaged in Transit:
If goods are visibly damaged on receipt, it's very important to sign for the goods as damaged on arrival with the courier and then contact us immediately via the ebay message service. If items were damaged in transit, we request that you report it to us within two working days of delivery.
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Cancellation of your Order
Before Payment
Ebay rules state you can ask the seller to cancel the order this can only be done by the seller
in the first 3 days of the order conformation if an unpaid item dispute has opened the order can no longer be cancelled and will require payment for the order or an unpaid item strike will be issued by ebay
please note seller's pays fees as soon as the customer confirms the order NOT when they pay so please only place an order if you intend to pay for it as per ebay rules thank you
After received |
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You have the right to cancel your order within 7 days of receipt of goods. This cancellation period commences the day after the day you receive the goods. Please note this excludes all medicines and personal hygiene products.
To cancel a your order, please write a letter or send an email stating that you wish to exercise your right to cancellation, including your full name, address, and order number. Your item must be re-packaged securely and sent so that it reaches us within seven working days of the date that your order was delivered to you.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered items to you in error or the item is faulty. If you do not return the item within seven working days, we may arrange for collection of the item from your residence at your cost.
If you cancel your order after the delivery process has started you will be liable for any services included in the order such as postage & packing and/or gift wrapping. Upon receipt of notice of cancellation, we will refund the relevant part of the purchase price for the products in your order within 30 days. |
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Customs and Import Duties |
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With respect to the supply of medicines to the USA and other countries, you understand that this supply is subject to the control of the local Customs. Chemist-4-u cannot guarantee an exact delivery time of your order and in instances where your order is seized by customs, Chemist-4-u will not be able to offer a refund for orders not delivered under these circumstances. You agree and understand that it is your responsibility to prepare for any delays that may occur in obtaining your order from us or in the event of customs seizing your order, the cost of the order will be born by you in full.
International deliveries are subject to opening and inspection by customs authorities |
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