PAYMENTPAYMENT IS BY PAYPAL ONLY - NO OTHER METHODS OF PAYMENT ARE ACCEPTED
BUYER REQUIREMENTS
WE ONLY SELL ITEMS TO UK REGISTERED MEMBERS WITH A VERIFIED UK ADDRESS - WE DO NOT SEND ITEMS INTERNATIONALLY. WE DO NOT SELL TO A BUYER WHO IS OUTSIDE UK REQUESTING DELIVERY TO A UK ADDRESS
POSTAGE DISCOUNT
WE DO OFFER DISCOUNT POSTAGE ON MULTIPLE BUYS. HOWEVER DUE TO A HIGH NUMBER OF NON-PAYING BUYERS WE INTRODUCED IMMEDIATE PAYMENT ON ALL OUR ITEMS. IF YOU BUY DIFFERENT ITEMS FROM US WE WILL REFUND YOU IN PAYPAL THE AMOUNT OVERPAID ON P&P AND SEND ALL ITEMS TOGETHER.
DISPATCH INFORMATION
MOST ITEMS PAID BEFORE 12 MID-DAY ARE DISPATCHED SAME DAY. ITEMS PAID AFTER MID-DAY ARE POSTED NEXT WORKING DAY. ALL ITEMS ARE WELL PACKED AND SENT BY ROYAL MAIL. IF AN ITEM IS RETURNED TO US BECAUSE YOU SUPPLIED WRONG ADDRESS OR WERE NOT HOME TO TAKE DELIVERY YOU WILL BE RESPONSIBLE FOR COST OF RE-DELIVERY OR IF YOU WANT REFUND THEN THE P&P COSTS WILL NOT BE REFUNDED/IF ITEM PURCHASED HAD FREE P&P THEN 25% OR £1.35 (WHATEVER IS HIGHEST) OF THE PRICE WILL BE DEDUCTED FROM REFUND TO COVER OUR COSTS FOR POSTAGE, PACKING AND HANDLING. SORRY BUT WE DO NOT OFFER A COLLECTION SERVICE AS WE WORK FROM OUR HOME
NON RECEIPT OF ITEM/S
ANY CLAIM FOR NON-RECEIPT MUST BE MAKE WITHIN 30 DAYS OF PURCHASE. PLEASE EMAIL US IN MY EBAY MESSAGES TO REPORT NON-RECEIPT. PLEASE NOTE THAT ROYAL MAIL STATE IT CAN TAKE UP TO 15 WORKING DAYS FROM DESPATCH DATE FOR AN ITEM TO BE DELIVERED. IF YOU HAVE NOT RECEIVED YOUR ITEM AFTER AROUND 7 DAYS WE RECOMMEND YOU CONTACT YOUR LOCAL DELIVERY OFFICE. MANY ITEMS WE SELL DO NOT FIT IN A LETTERBOX SO YOU HAVE TO BE HOME TO TAKE DELIVERY. FROM EXPERIENCE WE KNOW THAT MANY POSTMEN DO NOT LEAVE A WHILE YOU WERE OUT CARD IF THEY FAIL TO DELIVER YOUR ITEM YOUR LOCAL DELIVERY OFFICE NORMALLY HOLD AN ITEM FOR 14 DAYS BEFORE RETURNING TO US. IF YOUR ITEM HAS BEEN LOST IN TRANSIT WE CAN OFFER A FULL REFUND OR REPLACEMENT, WHATEVER YOU PREFER.
TERMS OF MONEY BACK GUARANTEE FOR NON-DAMAGED ITEMS
ALL ORIGINAL PACKAGING MUST BE RETURNED. THE ITEM MUST BE IN CONDITION TO BE RE-SOLD. IF AN ITEM IS SOLD TO YOU SEALED THEN IT MUST BE RETURNED SEALED. IF THE ITEM IS FOUND TO HAVE BEEN USED OR DAMAGED THROUGH MISUSE THEN NO REFUND WILL BE ISSUED. RETURNS MUST BE MADE WITHIN 14 DAYS OF SALE DATE AND RETURNED WELL PACKAGED TO AVOID DAMAGE IN THE POST. YOU WILL BE GRANTED A FULL REFUND LESS P&P OR IF FREE P&P THEN 20% OF THE TOTAL AMOUNT TO COVER OUR ADMIN & RE-STOCKING COSTS. YOU WILL BE RESPONSIBLE FOR THE COSTS OF RETURN P&P. PLEASE NOTE THAT THE MONEY BACK GUARANTEE DOES NOT APPLY TO AUCTION ITEMS, BEST OFFER ITEMS OR SPECIAL REQUESTED LISTING AS DETAILED IN THE EUROPEAN DISTANCE SELLING REGULATION GUIDELINES.
TERMS OF MONEY BACK GUARANTEE FOR DAMAGED ITEMS
IF AN ITEM ARRIVES DAMAGED, FAULTY OR DOES NOT MATCH DESCRIPTION PLEASE EMAIL US WITHIN 7 DAYS OF SALE DATE. IT IS BUYERS RESPONSIBILITY TO EXAMINE GOODS ON RECEIPT TO ENSURE THEY ARE OK. WE WILL NOT BE HELD RESPONSIBLE FOR AN ITEM THAT ARE DAMAGED, FAULTY OR DOES NOT MATCH DESCRIPTION AFTER 7 DAYS OF SALE DATE. IF WE REQUEST YOU RETURN THE ITEM IT MUST BE RETURNED WITHIN 14 DAYS OF SALE DATE. ONCE THE ITEM HAS ARRIVED BACK WITH US WE WILL EXAMINE. IF FOUND TO BE FAULTY/DAMAGED WE WILL OFFER A FULL REFUND OR A REPLACEMENT. IF THE ITEM IS RETURNED AND IT IS NOT DAMAGED BUT SEALS HAVE BEEN BROKEN OR USED IN SUCH A WAY THAT CANNOT BE RE-SOLD NO REFUND WILL BE ISSUED. IF YOU WISH US TO RETURN THE ITEM BACK TO YOU THEN YOU MUST COVER P&P COSTS FOR US TO RE-SEND TO YOU.
****IF YOU WISH TO RETURN AN ITEM PLEASE EMAIL US BEFOREHAND. YOU WILL FIND RETURN ADDRESS ON YOUR PARCEL - IF YOU NO LONGER HAVE PACKAGING WE WILL SUPPLY YOU WITH RETURN ADDRESS. THANKS.****
BUSINESS NAME & REGISTERED ADDRESS
CWM ENTERPRISES, 51 GRANT STREET, CHARING CROSS, G36HJ.(THIS ADDRESS IS NOT FOR RETURNS AND IS NOT FOR POSTAL PAYMENT - WE ACCEPT PAYPAL ONLY)NO JUNK MAIL PLEASE!!
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