Prices and Ordering

• All prices are inclusive of value added tax unless otherwise stated.
• Listing mistakes and omissions are excepted. Images are for illustrative purposes only.
• The price payable by the buyer will be the price current at the time of the order.
• Both the seller and the buyer are subject to eBay rules and policies for all transactions made through eBay without exception.
• Due to numerous buyer's not understanding eBay's transaction cancellation procedure, we cannot accept cancellation requests.
• Breaches in eBay policies will be dealt with as per eBay's rules and regulations.
• For more details on eBay's unpaid item policy, please visit Rules & Policies > Unpaid Item Policy

Payment

• Full payment must be cleared in our account before orders are processed.
• Only payment by PayPal will be accepted for any purchases made on eBay.
• If paying by PayPal eCheque, please be aware that PayPal eCheques can as long as 10 working days to clear. Orders will begin processing once eCheques are cleared and funds are received.

Delivery

• Any delivery date stated is only a warranty by us to use reasonable endeavours to effect delivery by that date. We accept no liability for failure to meet a stated delivery date.
• Delivery will only be made to the delivery address selected by the buyer during payment. No alternative delivery address will be accepted.
• The buyer is responsible for all shipping charges, surcharges and additional courier fees, including but not limited to:
  • any courier's penalty fee(s) due to failed delivery,
  • any courier's fee(s) for change of delivery address or additional services,
  • additional postage costs for redelivery.
• Goods supplied by us are delivered at our risk. Buyers must make a claim for damage or loss of the goods in writing: -
  • if an item is damaged, within 72 hours of delivery;
  • if an item has been lost or is short, within 48 hours of delivery.
  No claim for loss or damage will be allowed if the buyer claims outside the above time limit.

Deliveries by Yodel

• Yodel will automatically send an email, with tracking information, to the buyer's PayPal registered email address.
  • if the buyer chooses to hide their PayPal registered email address, the buyer will not be able to receive such an email.
  • in the case that the buyer does not receive such an email from Yodel, they may contact us via eBay messages requesting for tracking details.
• Deliveries made by Yodel will be attempted twice. The delivery driver will leave a calling card on each attempt
• following two unsuccessful attempts, contact by the recipient will have been be made to the delivery depot within 72 hours or the parcel will be returned to us at a penalty fee of £16.08 (£13.40 plus VAT) per parcel.
• if the delivery cannot be made due to an incorrect delivery address, contact by the recipient will have been be made to the delivery depot within 72 hours or the parcel will be returned to us at a penalty fee of £16.08 per parcel.
• A contact telephone number for the recipient is required for all deliveries outside of mainland UK and deliveries to flats and apartments. We are not liable for any delay or failed delivery resulting from a lack of required contact details.

Consumer Rights

• If the buyer is a consumer (a private person buying for their personal use) then the buyer may cancel the purchase at any time within 7 days of receipt for a refund. The buyer must contact us in writing to obtain an RMA number and return the item(s) to us in the same condition the buyer received them at the buyer's own cost and risk. (Return carriage to us is the buyer's responsibility).
• Postage costs are refunded only on return of complete orders. Orders partially returned under the Distance Selling Regulations will be partial refunded the purchase value of the returned goods.
• If the buyer wishes to return items that are not covered by the above (i.e. outside of the 7 days), then the items will be accepted at our discretion.
• The buyer must obtain a RMA number from us, the goods must be returned to us within 7 days from when the RMA number has been issued and quote this when returning the goods.
  • Please be aware that due to the hundreds of deliveries we receive on a weekly basis, everything we receive without an RMA number will be sent to a different department and assumed to be an item purchased by ourselves
• The safe return shipment of items is the responsibility of the buyer. Items damaged in transit on their returning journey will be claimed against the buyer for breach of the buyer's statutory duty to take reasonable care while in possession of the goods.

Guarantee / Warranty

• If within 30 days of payment the goods are found to be faulty, then we shall - at our discretion - repair or replace the item free of charge for materials and labour, provided that the fault has not occurred due to the buyer's misuse of the goods.
• An item covered by a direct warranty from the manufacturer is not covered by this guarantee. The buyer will receive a warranty direct from the manufacturer and should claim under this warranty.
• The buyer should return the item in its original packaging to us to the address provided. Prior authorisation must be obtained for any returns by contacting customer support and obtaining a RMA number.
• Examples of issues not covered by the warranty include, but are not limited to:
  • Damages caused by the buyer;
  • The cosmetic appearance of refurbished items;
  • Software and hardware issues unrelated to those originally purchased;
  • Networking issues unrelated to any hardware fault.
• All customers are responsible for initial shipping and initial shipping costs if the item is to be returned to us:
  • If the item is returned within 30 days of purchase due to a fault and the technicians confirm the faulty on receipt, we will refund the shipping costs up to an amount equal the original sale P&P and up to a maximum of £6.99.
  • If the returned items are found not faulty by our technicians, buyers will need to pay for return shipping.
• For orders outside the UK mainland, the buyer will be liable for costs above the standard UK mainland rate.
• 15% of the item price, up to a maximum of £6.00, will be deducted from any refunds for items returned without fault to cover the cost of the initial shipping, packaging materials and the work already put into processing and despatching the order.
• For brand new items, there would be a 15% restocking fee for any return for refund without fault should the packaging be opened in any way as we would be unable to sell the item as new any more.
• This clause does not affect the buyer's statutory rights.

Uncontrollable Events and Delays

• In case of delays caused by circumstances beyond the control of us or our suppliers, us shall have the right to either suspend delivery or to cancel the contract without liability.
• Examples of uncontrollable events are (by way of example and not limited to) strike, lockout, riot, revolution, extreme weather conditions, war, epidemic, working difficulties, transportation difficulties, fire, and failure of suppliers or official regulations.

The Buyer's Obligations

• The buyer are responsible for their own choice of item and the suitability for any particular purpose. The buyer must ensure that any items are compatible.
• Images are for illustration purposes only.
• The buyer must provide reasonable courtesy, information and co-operation to us.
• Specifications are correct as per manufacturer information.
• For international and offshore buyers, the buyer is responsible for paying any tax at their country's going rate.

Miscellaneous

• Our business address is Unit 2 Kestrel Place, Hinchingbrooke Business Park, Huntingdon. Note that we have multiple departments within this address: do not send returning items to this address without the relevant postal information.
  • The seller is not liable for the loss of any items sent to this address without prior notification and relevant postal information.
• If any part of these Terms and Conditions are found to be invalid or unenforceable by a court the rest are unaffected.