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Every computer we sell is set up to order – not prepared in advance – and tested thoroughly prior to despatching. However, while we put every effort into ensuring that the computer arrives with you in full working condition, just as it would have been when collected from us, once the computer leaves our location we are entirely at the mercy of the courier and their treatment of the parcel.

If you have just received your computer and are experiencing a problem with it, it will most likely be a case of something having come loose in transit. If your computer is failing to boot up, the two likely sources of the problem are 1) the memory or 2) the processor. We have written step-by-step guides, with photos to illustrate, on how you can reseat both the memory and the processor:

If your computer is a "Dell Optiplex", please click HERE

If your computer is a “HP Workstation", please click HERE

Everything is given as simple and straight forward as possible. A couple of these may appear technical but they are all actually very simple, quick and common procedures, most of which would apply to any computer sent by courier; old, new or refurbished.

Here are guides, completed with illustrated diagrams for installing new parts and components into your computer:

IBM ThinkCentre desktop: Installing an optical drive

Everything is given as simple and straight forward as possible. A couple of these may appear technical but they are all actually very simple, quick and common procedures.

If you find that you're having any difficulty or you're simply uncomfortable with doing it yourself and would like a little guidance, please feel free to contact us using the contact details provided on your invoice. Remember that for a speedy response please contact us directly via eBay messages rather through emails.

If you are unable to open the downloaded files, you will need to install Adobe Reader, which can be download for free here.