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 CharacterHeroes

CharacterHeroes

 Maintained by:
 Trading since January 2003. We specialise in character themed merchandise for babies, children and adults. Featuring anything from clothing, footwear, plush toys, figurines, games and more.

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  • Delivery and Returns
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Delivery & Returns information


UK DeliveryWe ship to the United Kingdom

We offer free standard economy delivery for the vast majority of our products within the UK. More often than not this will be via Royal Mail 2nd Class. Additional options available for UK delivery include Royal Mail 1st Class for a small premium over the 2nd Class price.

For larger or more valuable items we would ship by economy courier services such as MyHermes or Interparcel which may take up to 3 to 5 working days to deliver - tracking is available.

 

UK Next Day Delivery

Sometimes you might need an item in a panic -and for smaller, lightweight items we offer a next day courier option. In most cases we will utilise UK MAIL (the former Business Post) service, which is trackable and delivers next day before 5pm.

 

European Delivery

We post to all of the following countries in Europe via Royal Mail Airmail (Small Packets) service. We have found this to be an extremely reliable and cost effective method of transportation for our clients in Europe. Approx delivery times as below:-

  • Western Europe - within 3 to 4 working days
  • Eastern Europe - within 5 to 6 working days

We would suggest that countries not considered part of the EU may experience a slight delay on the above transit times as the goods will have to pass through that countriesWe ship to Europe customs & excise prior to delivery.

For larger orders and more valuable items we will give the option for Royal Mail International Signed for - if you are a European customer and want a price for this service please advise us your intended order and we'll be happy to quote you on this service.

 

Rest of the World Delivery

We post to the following additional destinations; for any destination not listed below please contact us for a shipping quote.

Royal Mail - Rest of the World Zone 1 - The USA, Canada and South Africa.

Royal Mail - Rest of the World Zone 2 - New Zealand and Australia

 

Will I be charged any fees by Customs?

In the UK and EU the answer to this should be no. However for anyone outside the EU and UK please read the below:-

Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country toWe ship globally country.

We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

Do you ship to BFPO Addresses?

We can ship to BFPO Addresses provided they are registered as U.K addresses rather than at the country they are physically located. The procedure with these moves is that Royal Mail will deliver to the British Forces Post Office in London, it is then the responsibility of the British Forces to get the goods to the correct destination.

There is a maximum weight limit of 2kg single packages to BFPO addresses so any larger orders may need to be split over multiple packages, and some large items may be unable to ship at all.

 

Can I return an item?

Yes, we have a 14 day return policy in place covering the vast majority of our items. There are a few exceptions to our returns policy which include; swimwear, underwear - we do not accept returns on these items for H&S reasons.

Cost of return postage is for the buyer in all situations excluding despatch error from Conkeedar Trading (ie. we sent you the wrong item) in which case we will pay return postage.

All return requests to be made within 14 days of purchase.

Please note that when returning ANY item it should be in its original condition, with tags etc.

 

Returns from non-EU Countries

If you wish to return anything to us from a non-EU country, please note that you must complete a customs declaration indicating that the package contains returned goods. If you fail to do this, we are unable to accept any charges incurred in order for the package to reach us.

Any destination not listed here is considered ‘outside the EU’

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• United Kingdom

You will also need to complete a customs declaration for the following EU destinations:We despatch items quickly and carefully
• Channel Islands – Jersey, Guernsey, Alderney, Herm and Sark
• Andorra
• Canary Islands
• Gibraltar
• San Marino
• Vatican City State

 

Despatch information

Orders placed before 12pm on a working day will be shipped same working day. Orders placed after this time will be dispatched the following working day. Once goods are dispatched we will send you a notification through eBay. We aim to pack our goods in the most appropriate and safe way possible to ensure the following

  • That the item you have ordered reaches you in optimum condition
  • That we do what we can to consider and protect the environment by recycling packaging materials where it is safe and appropriate to do so
  • If you have ordered an item, and for example it is the last one in stock and not up to the quality standard we would expect, we will always follow a procedure whereby first of all we attempt to source a replacement item and keep the buyer updated, or in the case of a discontinued line we generally refund the purchase immediately in full, notify the buyer of the situation and offer 10% off any replacement item the buyer might like.

For any further information on our return or delivery information please don't hesitate to contact us.

The Conkeedar Team