Delivery & Returns information
We offer free standard economy delivery for the vast majority of our products
within the UK. More often than not this will be via Royal Mail 2nd Class.
Additional options available for UK delivery include Royal Mail 1st Class for a
small premium over the 2nd Class price.
For larger or more valuable items we would ship by economy courier services
such as MyHermes or Interparcel which may take up to 3 to 5 working days to
deliver - tracking is available.
UK Next Day Delivery
Sometimes you might need an item in a panic -and for smaller, lightweight
items we offer a next day courier option. In most cases we will utilise UK MAIL
(the former Business Post) service, which is trackable and delivers next day
We post to all of the following countries in Europe via Royal Mail Airmail
(Small Packets) service. We have found this to be an extremely reliable and cost
effective method of transportation for our clients in Europe. Approx delivery
times as below:-
- Western Europe - within 3 to 4 working days
- Eastern Europe - within 5 to 6 working days
We would suggest that countries not considered part of the EU may experience
a slight delay on the above transit times as the goods will have to pass through
that countries customs & excise prior to delivery.
For larger orders and more valuable items we will give the option for Royal
Mail International Signed for - if you are a European customer and want a price
for this service please advise us your intended order and we'll be happy to
quote you on this service.
Rest of the World Delivery
We post to the following additional destinations; for any destination not listed
below please contact us for a shipping quote.
Royal Mail - Rest of the World Zone 1 - The USA, Canada and South Africa.
Royal Mail - Rest of the World Zone 2 - New Zealand and Australia
Will I be charged any fees by Customs?
In the UK and EU the answer to this should be no. However for anyone outside
the EU and UK please read the below:-
Any customs or import duties are charged once the parcel reaches the
destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot advise you what
the cost will be, as customs policies and import duties vary widely from country
We recommend you contact your local customs office for current charges before
you order, so you are not surprised by charges you were not expecting.
Do you ship to BFPO Addresses?
We can ship to BFPO Addresses provided they are registered as U.K addresses
rather than at the country they are physically located. The procedure with these
moves is that Royal Mail will deliver to the British Forces Post Office in
London, it is then the responsibility of the British Forces to get the goods to
the correct destination.
There is a maximum weight limit of 2kg single packages to BFPO addresses so
any larger orders may need to be split over multiple packages, and some large
items may be unable to ship at all.
Can I return an item?
Yes, we have a 14 day return policy in place covering the vast majority of
our items. There are a few exceptions to our returns policy which include;
swimwear, underwear - we do not accept returns on these items for H&S reasons.
Cost of return postage is for the buyer in all situations excluding despatch
error from Conkeedar Trading (ie. we sent you the wrong item) in which case we
will pay return postage.
All return requests to be made within 14 days of purchase.
Please note that when returning ANY item it should be in its original
condition, with tags etc.
Returns from non-EU Countries
If you wish to return anything to us from a non-EU country, please note that
you must complete a customs declaration indicating that the package contains
returned goods. If you fail to do this, we are unable to accept any charges
incurred in order for the package to reach us.
Any destination not listed here is considered ‘outside the EU’
• Czech Republic
• United Kingdom
You will also need to complete a customs declaration for the following EU
• Channel Islands – Jersey, Guernsey, Alderney, Herm and Sark
• Canary Islands
• San Marino
• Vatican City State
Orders placed before 12pm on a working day will be shipped same working day.
Orders placed after this time will be dispatched the following working day. Once
goods are dispatched we will send you a notification through eBay. We aim to
pack our goods in the most appropriate and safe way possible to ensure the
- That the item you have ordered reaches you in optimum condition
- That we do what we can to consider and protect the environment by
recycling packaging materials where it is safe and appropriate to do so
- If you have ordered an item, and for example it is the last one in stock
and not up to the quality standard we would expect, we will always follow a
procedure whereby first of all we attempt to source a replacement item and
keep the buyer updated, or in the case of a discontinued line we generally
refund the purchase immediately in full, notify the buyer of the situation and
offer 10% off any replacement item the buyer might like.
For any further information on our return or delivery information please
don't hesitate to contact us.