General Terms and Conditions

All orders are accepted by Chalon Components Ltd subject to the Terms and Conditions of Sale set out below:
1. General
All orders for products and services in the Chalon Components Catalogue and Website are accepted by Chalon Components Limited (Chalon) subject to these terms and conditions of sale. No other terms will apply to the supply of products and services by Chalon unless agreed in writing by an authorised signatory of Chalon or expressly stated otherwise in these terms and conditions of sale.
All descriptions of the products and services contained in the Chalon catalogue or otherwise communicated to the Customer are approximate only and shall not form any part of the contract between Chalon and the Customer. Chalon shall not be liable to the Customer for any errors or omissions in its catalogue. The advertising of products and services in the Chalon catalogue is not an offer capable of acceptance, it merely constitutes an invitation by Chalon for the Customer to make an offer to purchase products and services.
2. Prices
The prices of the products and services are as set out in the Chalon catalogue that is current at the date of despatch of the ordered products or the date of provision of the ordered services. Products which are not stocked by Chalon will be sold at the prices set out in the relevant quotation supplied by Chalon. All prices exclude VAT, which Chalon will add at the rate applicable at the date of order despatch. Chalon reserves the right to change prices without prior notice at any time.
3. Ordering
Chalon reserves the right to decline to trade with any company or person. In addition, Chalon may decline to accept any order, whether or not payment has been received, by giving notice of non-acceptance to the Customer by telephone or facsimile within a reasonable period of receipt by Chalon of the order.
Chalon executes orders to the Customer's requirements, and does not substitute one product for another unless requested by the Customer, or unless the product has been superseded by the latest version. To the extent that orders cannot be fulfilled completely from stock, the unfulfilled balance will (at the Customer's option) either be put on back order to be fulfilled when Chalon next has available stock or be cancelled.
4. Delivery
Chalon will aim to deliver products in accordance with the Customer's order. The Customer's delivery options, and the prices for them, are set out in the Chalon catalogue current at the date of order or will be notified to the Customer at the time of order. Delivery prices apply per order, irrespective of the number of products ordered. Delivery will be made to the Customer's usual business address, unless otherwise agreed in writing.
Times and dates for delivery quoted in are approximate only and Chalon shall not be liable for the consequences of any delay in delivery. Time for delivery shall not be of the essence.
If any delivery is late, the Customer must notify Chalon, and Chalon will endeavour to ascertain if the product has been delivered or the expected delivery time of the product to the Customer. Chalon may also, at its discretion, refund the total delivery charge to the Customer. If a revised delivery time is not acceptable Chalon may also, at its discretion, offer an alternative delivery option. These are the Customer's exclusive remedies for late delivery.
5. Inspection, Delivery Delays and Non-Delivery
The Customer must inspect the products as soon as is reasonably possible after delivery and shall, within 10 days of the date of delivery or, in the case of clause 4, the due date for delivery, give notice to Chalon in detail of:
1. Any defect in the product that is apparent on reasonable examination. In this case Chalon shall, at Chalon's discretion, replace the products or refund the purchase price. In any event the Customer must refuse parcels delivered to it in a damaged condition;
2. Any shortfall in products delivered. In this case Chalon shall, at its discretion, deliver the undelivered products or refund the price of the undelivered products;
3. Any delivery of products not in accordance with the order. In this case Chalon shall, at Chalon’s discretion, replace the products or refund the purchase price;
4. Any non-delivery of the products (in which case the time limit is within 10 days of the estimated despatch date). In this case Chalon shall deliver the undelivered products or refund the price of the undelivered products.
If the Customer fails to give any such notice, the products shall be conclusively presumed to be, in all respects, in accordance with the order and free from apparent defects, and the Customer shall be deemed to have accepted the products accordingly. Chalon's record of the products despatched (including the quantity) shall be conclusive evidence of the products received by the Customer, unless proved otherwise by the Customer.
The remedies set out above are the Customer's exclusive remedies for non-delivery or short delivery of products, or for apparent defects in the products or delivery of products not in accordance with the order. Chalon shall not be liable for any losses, consequential or otherwise, or for costs (including legal costs), expenses, liabilities, injuries, loss of profits, business or economic loss, depletion of goodwill, damages, claims, demands, proceedings, judgments or otherwise arising from these circumstances.
6. Payment
If Chalon has not granted credit to the Customer, payment terms are cash with order, credit card payment or Paypal payment.
Credit terms (subject to satisfactory references and at Chalon's absolute discretion) are available. If credit has been granted, the Customer shall pay the price of the product or service by the 30th day of the month following the month in which the products are despatched. All payments must be made without any set-off, deduction or counterclaim.
If any sum is not paid on the due date for payment then, without prejudice to any other right or remedy:
1. all sums then outstanding from the Customer will immediately become due and payable notwithstanding that such sums would not otherwise be due until a later date, and
2. Chalon may apply a compensation charge as an estimate of administrative and other wasted costs incurred by Chalon to the Customer of £40 for outstanding sums up to £999.99: £70 for outstanding sums between £1,000 and £9,999.99 and £100 for outstanding sums of £10,000 or more; and
3. Chalon may also charge the Customer interest from the due date until payment is made in full (both before and after any judgement) on the amount unpaid at a rate which is 5 per cent per annum above the Bank of England base rate as set at 31 December for the period 1 January to 30 June inclusive in the following year and as set at 30 June for the period 1 July to 31 December inclusive, compounded monthly.

7. Risk and Ownership
Risk of loss of or damage to the products shall pass to the Customer on delivery. Ownership of the products shall not pass to the Customer until all sums due to Chalon from the Customer for those products have been received by Chalon (in cash or cleared funds). If the Customer is late in paying any sum to Chalon, then Chalon shall be entitled to the immediate return of all products where the ownership has not passed to the Customer. The Customer authorises Chalon and its agents to recover the products, and to enter any premises of the Customer for that purpose. Demand for or recovery of the products by Chalon shall not of itself discharge either the Customer's liability to pay the whole of the price and take delivery of the products or Chalon's right to sue for the whole of the price.
8. Product and Availability Information
Chalon reserves the right, without prior notice, to discontinue any product or to make design changes as part of its continuous programme of product improvement, or to assist product availability, and such changes may take place during the life of any Chalon catalogue.
Unless otherwise confirmed, nothing in any Chalon catalogue is to be taken as a representation of the source of origin, manufacture, or production of the products or any part of them.
9. Warranty
For products purchased from Chalon: Chalon warrants that if any product is defective, it will replace or repair the product or refund the purchase price. This warranty is subject to a claim being made in writing to Chalon within 12 months of the original date of despatch.
These warranties shall not apply to any defect which arises from improper use, failure to follow the product instructions, or any repair or modification made without the consent of Chalon. The Customer must return or dispose of the products, or make them available for collection by Chalon, in accordance with Chalon's instructions and suitably packaged.
The Customer must contact Chalon to notify Chalon of the return of any products prior to returning any products and obtain a returns number, which is to be quoted on all paperwork. Returned products must be accompanied by an advice note stating the original invoice number in respect of the products and the nature of any claimed defect. Where the Customer returns products otherwise than in accordance with these warranty provisions, Chalon may refuse such products and return them to the Customer at the cost of the Customer.
Any products which are replaced by Chalon shall become the property of Chalon. Title to replacement products shall pass to the Customer on delivery, and the period of the replacement product's warranty shall be the unexpired period of the defective product's warranty.
The remedies set out above shall be Chalon's sole liability and the Customer's sole remedy for any breach of warranty and in respect of the supply or non-supply of products and/or services.
The Customer shall have no remedy in respect of any untrue statement made to it upon which it relied in ordering products and/or services (unless such untrue statement was made knowing that it was untrue) other than any remedy it may have set out expressly in these terms and conditions of sale. Save as expressly provided in these terms and conditions of sale, all implied warranties, terms and conditions (whether statutory or otherwise) concerning the supply or non-supply of products and/or services are excluded to the fullest extent permitted by law (including, without limitation, the implied terms of satisfactory quality, fitness for purpose and provision of services with reasonable care and skill). Chalon will not be liable to the Customer for any loss, damage or liability of any kind whatsoever which arises out of the breach of implied warranties, terms or conditions (statutory or otherwise) or breach of any other duty of any kind imposed on Chalon by operation of law. The Customer acknowledges that it is responsible for ensuring that the products and services it orders are fit for the purposes for which it intends to use them.
10. Liability
Chalon shall not be under any liability for damage, losses (whether direct, indirect or consequential), expenses, liabilities, injuries, loss of profits, business or economic loss, depletion of goodwill, costs (including legal costs), claims, demands, proceedings, judgments or otherwise resulting from the failure to give advice or information or the giving of incorrect advice or information whether or not due to its negligence or that of its employees, agents or sub-contractors.
Chalon shall not be liable for economic loss, punitive damages, loss of revenue, loss of profits or expected future business, damage to reputation or goodwill, loss of any order or contract or any consequential or indirect loss or damage, all as may result from, or be connected with: (i) any express or implied terms of the contract between Chalon and the Customer, or of any order accepted by Chalon; (ii) any duty of any kind imposed on Chalon by law arising out of or in relation to the contract between Chalon and the Customer or order; (iii) any defect in the products or services; (iv) intellectual property rights infringement; or (v) any other loss whatsoever arising out of these terms and conditions of sale.
11. Cancellations and Returns
The Customer may not cancel orders once accepted by Chalon. Chalon may, at its discretion and in writing, allow an order to be cancelled subject to Chalon recovering from the Customer the costs incurred by Chalon. In the event of cancellation of part of any order only, Chalon may invoice the Customer any difference in selling price per unit applicable to the quantity actually despatched up to the time of cancellation compared to the quantity ordered.
The customer may only return products to Chalon, and receive a credit or refund, on the following conditions:
1. The Customer must contact Chalon prior to the return of any products and obtain the prior consent of Chalon and obtain a returns number (to be quoted on all returned paperwork)
2. Return must be made within 14 days of the date of delivery (as stated on the delivery documentation). Products must be returned to Chalon in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale. Products must be returned to Chalon adequately packed and despatched freight prepaid, clearly labelled to: CUSTOMER RETURNS DEPARTMENT, Chalon Components Ltd, Fishwick Industrial Estate, Kilbuck Lane, Haydock, St. Helens WA11 9SZ.
3. The Customer must quote the invoice details from the original despatch note, otherwise any credit given for the returned products will be based upon the lowest sales price; and
4. For products returned due to Customer error or no longer required and returned in accordance with 1 - 3 above a handling charge will be applied
5. Where the Customer returns products to Chalon not in accordance with (i) - (iii) above (for example, after 14-days from the date of despatch or in an unfit state) Chalon will refuse delivery and return the products at the Customer's expense or may apply a handling charge which relates to the actual cost of reprocessing.

12. Force Majeure
A force majeure event is any event beyond the reasonable control of Chalon (including strikes, traffic congestion, the downtime of any external line, or Chalon's inability to procure services, materials or articles required for the performance of the contract except at enhanced prices). If Chalon is prevented or restricted from carrying out all or any of its obligations under these terms and conditions of sale by reason of any force majeure event, then Chalon shall be relieved of its obligations during the period that such event continues, and shall not be liable for any delay and/or failure in the performance of its obligations during such period. If the force majeure event continues for a period longer than fourteen days, Chalon may cancel the affected order or cancel the whole or any part of these terms and conditions of sale, without any liability to the Customer.
13. Law and Jurisdiction
The contract between Chalon and the Customer based on these terms and conditions of sale as applicable to each Customer order shall be governed by and interpreted in accordance with English Law and the Customer submits to the non-exclusive jurisdiction of the High Court of Justice in England, but Chalon may enforce the contract in any court of competent jurisdiction.
14. Special Offers
All offers are available while stocks last and where stated must be used in conjunction with the promotion code at point of order. Only one promotion code can be redeemed per order, order quantity restrictions may apply. Should the customer breach these terms and conditions, Chalon reserves the right to retrieve and/or render an invoice for the products delivered under the promotional code/offer. No cash alternative is available. Prices and offers in publications are valid at time of print, but may be changed by Chalon at any time, and include VAT which will be charged at the current rate.