For Home Delivery, we use DHL for the majority of our domestic parcel deliveries. DHL is a global company with one of the most recognized and admired brands in the world.
All deliveries will require a signature so please ensure someone is present to sign for the item. The couriers will try and deliver the item twice before returning the item to us. Should the item be returned to us we will have to charge for re-delivery.
We run an automated ordering system so please ensure your correct shipping address is selected on the PayPal / eBay checkout as we can only send to the address that comes through. This is an eBay policy.
For orders cancelled after despatch you must follow our returns procedure. The customer is responsible for both the outgoing and return postage costs.
An express delivery option is available for £3.99 on selected items. If your order is placed before 2pm (Monday to Friday) and is in stock, items will be sent the same day and delivered within 2 working days (for some out of areas postcodes, deliveries might take slightly longer).
Postage Guide for Out Of Zones GB Exclusion List
|Channel Islands All GY & JE Postcodes
|Isle Of Man All IM Postcodes
|Scilly Islands Postcodes TR21-TR25
|Scottish Highlands All HS, IV, KW, KA, PA, PH & ZE Postcodes
|Aberdeenshire All AB Postcodes
|Northern Ireland All BT Postcodes
Orders Delayed/Missing in Transit
We promise we'll do everything we can to ensure you receive your order within the time-frame specified. Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays. All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in mind the points below. All claims for missing items must be made within 28 days of the date of your order.
So as valued customers we are now offering a paid £3.99 next working day delivery (Excludes weekends). To qualify for the next working day the cut off for an order is 4pm the day before. However we are still operating the free 1-3 working days delivery that our customers love.
What do I do if I have not received my delivery?
Please call us or send a message via eBay messages and we'll get back to you quickly with a response and tracking information.
How much does delivery cost and how long will it take?
All of our listings have free delivery to UK mainland addresses (please see exclusion list for out of area zones) and use our standard 1-3 day delivery service. Please note that we do not dispatch orders on weekends.
Which delivery companies do you use?
We use DHL. The courier will need a signature upon delivery.
What happens if I'm not at home to accept delivery?
If you are not available to sign for your delivery, the courier will leave a card to advise that delivery has been attempted. To re-arrange delivery or arrange to collect the parcel, please follow the instructions on the card.