Our aim is to ensure that every customer is happy with their purchase, we therefore offer a 14 day money back guarantee. If for any reason you are unhappy with your purchase it can be returned to us for a refund (excluding original and return postage cost). Goods must be returned in the same re-sellable condition they are received in and must including all packaging.
In the unlikely event that you receive an item which is faulty, please contact us via eBay for a replacement or full refund.
For additional peace of mind all products purchased from us carry a 12 month warranty which covers against manufacturing defects. (Excluding photo books/paper and consumables).
All returns must be authorised in advanced by contacting us via the eBay messaging system (please do not use an external email address as this will delay the process). Our staff will then reply as soon as possible with the relevant return details or advise how the issue can be best resolved.
When returning items please include your eBay User ID and the Item number so that the return can be identified by our staff and processed as quickly as possible.
After the item has been received and you are satisfied with our service we would be most grateful if you could leave positive feedback. If there are any problems, please do not leave negative feedback and instead contact us via the ebay messaging system and we will do all we can to resolve it.