Frequently Asked Questions
What condition is this item in? Is it new?
All of our items come to us direct from our suppliers and are unsold and
Occasionally some items become damaged or shelf worn in storage.
Any wear or damage has been added to our item description in orange
lettering just before the general item description.
Otherwise, expect the same quality as a shop bought item.
Is the picture on your description of the actual item?
Yes, nearly all of them are. We scan all of our pictures ourselves. Any stock photos are mainly due to be updated within a day or so.
Have you got any more copies of this item?
Please have a look on our item description page.
Just above the 'Buy It Now' button it will say if we have any extra
If nothing is mentioned, this will be the last one we have in stock at
Where do you post from?
This item dispatched from Salisbury, United Kingdom.
How much does it cost to post to my country?
To get an estimate of how much it costs to post to your location, go to
details for this item.
Do you do combined postage discount in the UK?
For UK customers: the postage costs are now included in the item cost,
but we will refund you £1.25 back to your Paypal account for every extra
item you buy.
If paying by cheque/postal order, please get in touch for details.
Do you do combined postage discount for International orders?
Yes we do.
Please allow us to send you a combined order invoice when you have
finished your purchases.
We will find the best postage costs we can to save you on postage costs.
You may ask about costs before purchase by letting us know what items
you are interested in buying.
My item hasn't arrived yet, what should I do?
Please check this item on your ebay account to ensure it has been marked
as paid for and sent.
We always send a dispatch email advising of the dispatch date.
If the postman tried to deliver it while you were out, they may keep the
parcel at your local Post Office/Delivery Office for you to collect, so
it would be worth checking there first.
I am really in a hurry. Can you help?
For Uk deliveries, when paying for this item in Paypal, please choose
the 1st Class or Special Delivery option.
If you pay by 1.30pm, we will dispatch the same day.
Can I have this sent to a different address?
Yes, of course.
If you need shipping to a different address on an eBay transaction
please click the "Change Address" link on the checkout page prior to
You get a second opportunity to change addresses when paying bu Paypal.
You can add as many shipping addresses as you need on eBay.
How long will the item take to get to me?
We always aim to dispatch in a MAXIMUM of just two working days, but we
are mainly much quicker than that.
Please allow 4-8 days for delivery to Europe.
Outside Europe: for Airmail please allow 6-9 days and for Surface Mail
please allow 6-12 weeks approximately.
What is the tracking number for my parcel?
To check the postage status of your item from My eBay:
1.Sign in to My eBay.
2.Click the Won link on the left side of the page.
3.Locate the item in the list. If you have chosen a tracked method of
postage, we will have entered a tracking number for the item.
You'll see the tracking number under the item title.
How do I pay for my purchase?
This seller accepts the following payment methods:
Postal/Money order/Banker's Draft, Personal cheque.
I'm in the UK, when do I get my refund for multiple purchases?
We do all the refunds normally in the morning we pack your order.
You should have received notification before you get a dispatch
We forgot to do a refund once... Please, Please get in touch if you
didn't get yours, it is the only non-automated thing we do and if we
missed yours, we will get it sorted... with huge apologies!!
I wish to pay by cheque - who do I make it out to and where do I send
We accept cheques from UK banks only.
Please make cheques and postal orders payable to A J Enterprises (Salisbury)Ltd.
And send to:
A J Enterprises (Salisbury) Ltd.
Unit 15, Parkers Close
Downton Business Centre
Downton, Salisbury, Wiltshire SP5 3RB
Can I pay by Bank Transfer?
Yes you can.
Once you have made your purchase, please let us know and we will send
you the transfer details.
If you are thinking of transferring funds from your bank using bank
transfer by Chaps, please check the ALL of the bank charges first as
they are usually very high and we will need the total of your invoice in
Why can't you knock off the £1.25 for my multiple purchases before I
At the moment, ebay only allow us to lower the cost of the postage, and
not of the item.
As the postage is free, there is no way of discounting any more.
We can only refund after you have paid.
Its a bit of a pain, but the best way we can do it at the moment.
How do I return an item?
CallistoUK guarantees all the products purchased from our site. If
you're not completely satisfied with your purchase, you may return it to
us in its original condition within 7 days of delivery of your order for
a refund. If the return is due to an error we have made, or to faulty
goods we will also refund the delivery charges. When returning goods,
please wrap securely and send via Royal Mail Second Class Mail or
Standard Parcels to: CallistoUK, Unit 15 Parkers Close, Downton
Business Centre, Downton, Salisbury, Wiltshire SP5 3RB.
Can you please leave me feedback?
Yes no problem.
If you leave us feedback, it lets us know that your item has safely
arrived and you are happy with it.
Our feedback will then be automatically left for you too!
(Due to our high volumes of sales, we find it works very well that way)
Can you please NOT leave me feedback?
Because our feedback is automated, please do not leave us any either.
This will stop you receiving any in return automatically.
Why don't you leave automated feedback when payment is received?
Some buyers prefer to not have feedback left for them. This may be the case when they have bought a present or gift, for example.
Our automated feedback could possibly spoil a surprise if it is spotted!
We have found that past customers have been very pleased we are able to leave sending feedback until a time which suits them.