International Delivery Information

1. Delivery will be paid in full by the customer, this includes Highlands, BT Poscodes and all Non UK mainland addresses. We reserve the right to cancel any order if a postcode is Non UK Mainland as listings are priced for Mainland UK or individual country drop down choices.
2. Any exchange of products and return to the customer will be subject to delivery charges.
3. Orders returned to Classikool Ltd by the carrier due to being unable to obtain a signature from the customer, will have a delivery charge applied.
4. Classikool Ltd accepts no responsibility for loss when incorrect delivery details have been given by the customer. Please double check you have given the right delivery information.
5. In the rare event an order isn’t received by the customer and is lost in transit, we will require the customer to assist our claim.
6. Failure to assist us in a claim for loss or damage from the courier will result in the customer being charged for the full amount of the goods lost.

If you have any queries regarding the delivery of your order, please contact customer services at info@cakestandz.com

Cancellation Rights

1. The customer has the right to cancel their order within 7 working days the day after receiving the goods. This can be done by contacting us in writing, via post, or email.
2. Once we have received your cancellation in writing we will issue a returns number. From the date we issue a returns number the customer then has a further 7 days to return the goods to us for a full refund.
3. If a free or promotional gift is supplied with the customers purchase and the order is cancelled, Classikool Ltd requires the customer to return the gift unused. If the gift cannot be returned due to being used we have the right to charge the customer the full retail price for the gift.
5. We cannot offer refunds when gift vouchers are purchased and then shipped.
6. We cannot offer returns or refunds for products which we have ordered in from the manufacturer.
7. We cannot offer returns or refunds on purchases made through EBay using auction bids. We do accept returns when the buy it now facility has been used via EBay.

8.All goods come with full instructions which must have been followed. There is no need to remove any covering from the products to fit together, unless specified on the instructions.

 Returns Policies

1. No return will be accepted without a returns number. The package will be returned to the sender if a valid returns number isn’t displayed on the package. Please contact us via email only for a returns number. Email info@cakestandz.com and quote your order number and we will issue you a returns number.
2. Items must be returned within 7 days from the date a returns number is issued.
3. All goods must have all protective covering on each part, and be as new and not use and be in original packaging. See item 12 at the bottom of the policies.

4. We reserve the right to charge a restocking fee of 10%.
5. Exchanges will incur a delivery charge.
6. Items must still have their tags or protective covering on each part and include packaging.
7. Goods which are soiled, dirty, used etc; will not be accepted.
8. The customer is responsible for the carriage charges for any return, unless the goods are faulty.
9. For your own protection we advise you to return any items via an insured method of delivery which requires a signature.
10. Classikool Ltd is not responsible for items which are not received and not insured adequately.
11. Upon receiving the returned item we will post any requested exchanges and process the refund via the method of initial payment.

12. 28 days is the maximum return period for any product, the product must arrive unused with full covering on each part within this period to be eligible for a refund or replacement.

Worldwide Delivery & Returns

1. Delivery will be paid in full by the customer
2. Classikool Ltd will not be responsible for any customs or duty fees.
3. The customer will be responsible for any customs or duty fees.
4. Any exchange of products and return to the customer will be subject to delivery charges.
5. Orders returned to Classikool by the carrier due to being unable to obtain a signature from the customer, will have the delivery charge applied.
6. Classikool Ltd accepts no responsibility for loss when incorrect delivery details have been given by the customer. Please double check you have given the right delivery information.
7. In the rare event an order isn’t received by the customer and is lost in transit, we will require the customer to assist our claim for compensation from the courier before further goods are sent out.
8. Failure to assist us in a claim for loss or damage from the courier will result in the customer being charged for the full amount of the goods lost.
9. No return will be accepted without a returns number. The package will be returned to the sender if a valid returns number isn’t displayed on the package. Please contact us for a returns number.  
10. Overseas orders will only be refunded with a credit note, or a replacement product once shipped unless the product is deemed to be faulty.
11. If a refund is requested before the goods are shipped outside of the EU we reserve the right to charge a 10% restocking fee of the total order including shipping costs.

12.All goods must have all protective covering on each part, and be as new and not used and be in original packaging. Covering is batch coded. If the covering has been removed, there may be exceptional circumstances, depending on the merits of the case, where a return is accepted if the covering is returned with the item, so we can scan for batch and dispatch dates. There is no exception to any item coming back without protective covering even if removed.