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Warranty & Refund Policy

• We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship.
• For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect.
• Our warranty does not extend to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.
• Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made to Cell Pack Solutions Ltd where the battery pack was originally purchased.
• If you change your mind and want to return the item for a refund, you can contact our customer services department within fourteen (14) days of purchase.
• A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged. Customer is responsible for shipping charges on returned items unless Cell Pack Solutions Ltd is at fault. Please enclose the original invoice that was sent with your order.

Non-Acceptance Policy

Order acceptance and the completion of the contract between you and Cell Pack Solutions Ltd will take place on the dispatch to you of the Products ordered, unless we have notified you that we have not accepted your order, or you have cancelled it in accordance with our cancellation procedure.

Non-acceptance of an order may be a result of one of the following:

• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error

Security

As our customer, your security is our top priority. We are dedicated to keep your account information safe and secure. You can complete your payment through PayPal or Worldpay, which both adopt an advanced secure socket layer (SSL) in our website that can make your transaction safe and secure.