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CLEO PET PRODUCTS

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 Please take a moment to browse our innovative range of pet products for Cats, Dogs, Wild Birds, Rabbits & Guinea Pigs all at great prices direct from the UK Designers. Scratch Posts, Cat furniture, Activity centres, Cat Beds, Dog Beds, Bird Feeders & Rabbit Hutches mailed straight from the warehouse

Please don't forget, at Cleo we hold a comprehensive range of spares for most of the products we sell so you can replace parts as they wear. Buying from us means you no longer have to put up with a scruffy scratcher!

Sadly we are unable to take Credit or Debit card payments automatically through our store at present
If you would like to pay for your purchase by card please call on 0800 358 6142
Sorry for any inconvenience...


A NOTE ABOUT POSTAGE AND FEEDBACK....


To date CIeo has 100% feedback on 13000+ transactions. We value our reputation for quality products and prompt despatch
If you encounter any problems with delivery, or our service, please contact us on 0800 358 6142 BEFORE leaving feedback or star ratings.
We do our utmost to resolve the few customer problems we receive straight away, but like all eBay sellers, once parcels are entrusted to the carrier we have little direct control over the delivery.


Finally we always combine postage for multiple items, but due to the diverse weight and size range of the goods we sell (90gms to 25Kgs!) please contact us before buying if you want a price for multiple items. Second or third items can often be sent out free with the first, but not always, it simply depends on overall size and weight.

Thanks for taking the time to read this, we appreciate your custom and want you to be happy with your purchase and our service


Stephen Carder
Managing Director - Cleo Pet Accessories

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Our Delivery Service

Delivery Service

We offer a standard 3-5 days delivery service (£4.99) and a next working day delivery service (£5.99). We guarantee to dispatch all orders placed before 3pm on the same day (Mon-Fri). Any orders placed after 3pm will be dispatched the following day (Mon-Fri). All orders placed over the weekend will be dispatched on Monday. All our orders are delivered by the courier service Yodel. Deliveries can be made between 07.30 and 21.00 Monday-Saturday.

Remote Areas

Sadly delivery to the areas below could take up to 5 working days:-

Isle of Wight, Isle of Man, Channel Islands, Scottish Highlands, Isle of Scilly, Scottish Isles and Northern Ireland.

Multiple purchases

Multiple purchases can usually be combined to reduce postal charges
Returns
We accept returns under normal circumstances, but please call us to discuss any problem on 0800 358 6142 (within 7 days of delivery) before returning goods.
(Please see our terms and conditions for full details of our returns policy)

Please read our feedback to verify customers have few issues with our products or service. Experience tells us most problems are caused in transit which is generally outside of our direct control.

If you have ANY problem with our service, products, or delivery, please contact us first, BEFORE leaving feedback. We value our customers and want you to be happy with your purchase. Experience shows most problems can be resolved quickly if we know about them, but we can't help if we don't know about it until after you have left feedback

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