Easy Returns

By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions.  This policy does not affect your statutory rights under Distance Selling Regulations which can be found at http://www.consumerdirect.gov.uk/.  See our website Terms and Conditions for details.

Returns Must Meet ALL Applicable Criteria

• If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you at your cost. Consequently, your return (RMA) will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all dispatch to and from our Returns Warehouse that may be incurred by Buy. By requesting a RMA and/or dispatch a return in violation of this policy you hereby agree to accept our dispatch of the return back to you and to the payment of all dispatch costs to and from our Returns Warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.

Basic Criteria

• All returns must include the following:
1. Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
2. Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
3. Valid Return Merchandise Authorisation Number (RMA).
4. Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
5. The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
6. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
7. The RMA number must NOT be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown dispatch box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Basic Return Policy

• Unless otherwise stated below, you have 30 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our website or request via e-mail and get your product to a dispatcher to return back to us. It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the dispatcher (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.

  The buyer pays all return costs. To ensure the safe return of the merchandise, we recommend utilising a traceable dispatch service for the return.

• If you are ineligible for a RMA, contact the manufacturer directly or check any applicable warranty you might have. See the Manufacturer Contact List at the bottom of this page.
• Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the original method of payment used for the purchase.
• Please allow up to fourteen days from dispatch for your return to arrive at our Returns Warehouse, delivery times vary based on dispatcher selected. Your return will be processed within 5-7 working days (excluding Saturdays, Sundays, and bank holidays) after receipt of the item.
• Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.
• The risk of loss for the product being returned shall be with you at all times during the dispatch of such product to the returns center and with respect to any dispatchments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.

Special Return Policy

Defective Products

• Defective products can only be returned in exchange for the exact same product, or at the sole discretion of Buy, the purchase price will be credited to the credit card used for the original purchase (or, if possible, through the original payment method such as PayPal). Defective products may only be returned within 30 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).

  Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product is dispatched after that depends on product availability.

  For products that we verify to be defective, we will reimburse you for your original dispatch expenses, provided that your defective return must be dispatched via ground dispatch only. If you return your product via a faster, more expensive dispatcher, you incur the expenses yourself and any request for reimbursement will be denied. Items returned for any other reason can be done at the buyer's own cost.

  Buy in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

Videos, DVDs, Audio CDs, Software Products and Video games

• Videos, DVDs, audio CDs, software products and video games may only be returned if the item is sealed and the seal is intact; unsealed returns of products of these types will be refused