We take time and attention to describe the product you are receiving. Please make sure that you have read the listing thoroughly as we are not responsible for providing accessories, software or documentation that are not stated as being included.

Payment

Payment should be made within 10 days. Failure to pay within this time will lead us to begin the unpaid item process

VAT - The price of this item includes VAT at 20%.
Please Note: Buyers from outside of the UK wishing to reclaim VAT must issue an official company purchase order including Tax ID.


Shipping

It is necessary that you provide us on checkout with the exact delivery address you wish to receive your order at including a contact telephone number. Failure to do this could result in a delayed delivery of your order or possible return to our warehouse. Once your order is shipped we are unable to change the delivery address you have provided.
We aim to ship all orders within two business days from the time you place your order with us. Please Note: We are only able to ship on business days and unable to ship on weekends or holidays.

Postage Discount.
Discount is available for multiple items being purchased. Please Note: Discount cannot be applied once you have completed checkout. Please feel free to contact us if you require any further information

Orders within the United Kingdom are shipped via either Royal Mail or UK-Mail Courier. Please Note: Orders sent using the courier service will have 2 delivery attempts within 5 business days. If these 2 attempts are unsuccessful, the item is returned to our warehouse and a redelivery/restocking fee will be applied. Therefore, please ensure that the delivery address you select has someone to receive and sign for the item.

Orders outside of the United Kingdom will be shipped using Royal Mail in conjunction with your local postal service or TNT and one of their partners dependent on your location and weight or value of item.

Shipping and handling fees includes all packing, warehouse and distribution costs.

Please Note: Under no circumstances do we offer collection or walk in service.


Returns

All items come with Buy It Love It's 60-day warranty unless advertised otherwise. Refunds will only be issued if a replacement is not available. If the item is faulty, dead on arrival (DOA) then we commit to issuing you with a working replacement within the warranty period and must be reported within 5 days from delivered date. If in the event that a replacement is not available then we will we issue you with a full refund (including outgoing shipping cost).

Specific terms are:
For replacement, merchandise must be returned within 28 days of receipt and in the original packaging accompanied with your eBay item number & user name. Failure to include this information will cause a delay in the resolution of any returns.
Returned items must not have any signs of abuse or intentional damage. We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges. Merchandise should be carefully packed and insured for the full purchase price and shipped via traceable means. Responsibility for the successful return of an item lies solely in the returnees hands.
Absolutely no walk-in return/replacement service will be accepted.
Short-shipments, dead on arrival (DOA) and incorrect products must be reported within 5 days from delivered date.
The buyer is responsible for all return shipping charges.
A refund may be issued if replacement is not available.
Returns may be subject to a 15% restocking fee.
For items purchased in error the following applies: Items must be returned in the same condition as received within 7 days of receipt. A refund for the item only will be issued (postage costs will not be refunded). This is in line with the DSR - Distant Selling Regulation.
Please make sure that you have read and understand the item description before finalizing your purchase.

Disclaimer: Buy It Love It, It is not responsible for any merchandise that it does not receive or that is not returned in accordance with the following terms:
We are not responsible for any losses in the mail while returning returned merchandise. Merchandise should be properly packed and insured with the carrier for the full amount of purchase. Returned items with signs of abuse or intentional damage will be refused and returned to sender at sender's cost.