| Terms and Conditions
Sewing Machines Direct is dedicated to providing the highest levels of customer satisfaction. All the products we offer are from recognised brands and are well proven for their reliability. None of our terms affect your statutory rights as a consumer.
Delivery
Delivery is free to all mainland UK addresses. Deliveries to addresses other than UK mainland are chargeable at cost. We will endeavour to despatch every order as quickly as possible using a 24hr service. We make every effort to comply with individual delivery arrangements but we cannot be held responsible for any delays and/or inconvenience caused by factors beyond our control. All deliveries must be signed for.
Cancellation & Returns
Under the United Kingdom's Distance Selling Regulations, if you've received goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit, subject to the following conditions:
• The item(s) is in stock condition i.e. as it was when it was delivered to you.
• You inform us of your desire to cancel within seven working days of receipt of the product(s).
• You pay the return delivery charges.
• Goods are returned as soon as possible in order that your credit can be actioned within 30 days.
Remittance Terms
All goods must be paid for in full before despatch (excludes local authority purchases, etc).
Tax Charges
17.5% VAT is included in all prices. Our VAT registration number is 559 9029 93.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All payment card numbers are encrypted when the order is placed using 128 bit Java encryption. This encryption begins at the form where you are asked for your credit card details. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Your information is not stored on an internet active computer so your details cannot be accessed by a third party.
Guarantees
All products are fully covered by the manufacturers guarantee, details of which are included with each item. However, our extended guarantee policy increases the same cover for all sewing machines and overlockers. At the time of placing the order, we ask each customer to retain your receipt (which will state the period of cover) and also the packaging. If it becomes necessary for the machine to be returned for repair, we will arrange the collection, repair and the delivery back. We aim to carry out the repairs and deliver back within 7 working days. Whilst the machine is still covered by the guarantee, there will be absolutely no charges to pay.
Reaching Us
If you need to contact us, please phone 0800 092 52 15, 9.00am to 5.00pm, Monday to Saturday or write to us at Sewing Machines Direct, Unit 10, Clwyd Court 2, Rhosddu Industrial Estate, Wrexham, LL11 4YL.
Privacy Policy
We do not hold any information about our customers other than the basic details supplied when placing an order. These details simply enable us to process your order and are never passed on to third parties other than for payment card authorisation. | 
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