If you cannot find the answer to your question below, please freephone 0800 092 52 15. We feel that it is because we listen to our customers and, where possible, accommodate their requirements that has placed us at the forefront of mail order sewing machine supplies.
Are your prices up to date?
Yes. All prices are current. The price listed for each model is the price you pay. No hidden charges such as carriage, etc.
What if I`m out at the time of delivery?
The carrier will leave a card explaining the time they tried to deliver and also the `phone number for your local depot so redelivery can be arranged. There is no charge for redelivery.
Can I have the machine delivered to my work?
Yes. For payment authorisation, we will need the address where the payment card is registered together with the delivery address.
Can I arrange delivery for Saturday?
Yes, but there is a £12.00 surcharge for this service.
How does your guarantee work?
At the time of placing the order, we ask each customer to retain the receipt (which will state the period of cover) and, if possible, the original packaging.
If it becomes necessary for the machine to be returned for repair, we will arrange the collection, repair and the delivery back. We aim to carry out the repairs and deliver back within 7 working days. Whilst the machine is still covered by the guarantee, there will be absolutely no charges to pay providing the fault is covered by the guarantee.
Another dealer is offering a 10, 15, 20 or 25 year guarantee - Can you match this?
It is important to check the terms of some longer guarantees to make sure your machine will be covered if it ever needs attention. Longer guarantees very often include clauses that require expensive regular servicing or have restrictions of use, etc.
Don`t just take the word of the salesman. Ask for written terms of your guarantee before purchase. We often hear of customers who only discover the limitations in the small print when their machine requires attention. They can then be left with a repair bill plus carriage charges because they didn`t have the required servicing records or the machine was threaded incorrectly or the machine had the wrong type of needle fitted or the parts required were not covered under the guarantee, etc, etc. Finding out the limitations of your 10, 15, 20, or 25 year guarantee after purchase can be very frustrating and expensive.
To be clear, the exclusions in our guarantee are the same as stated on the manufacturers guarantee card such as needles, bulbs, etc.
The guarantee that we offer is fair and genuine.
Another dealer is offering to collect my machine every year whilst it is under guarantee and service it - absolutely free of charge - Can you match this?
Again, ask yourself if the guarantee looks too good to be true.
Read the terms carefully and if you are still unsure, make enquiries with the dealers local trading standards office.
What is the weight of XYZ machine?
As an approximate guide, lightweight entry models are 6 KG (13 lbs), alloy bodied models are 8 KG (18 lbs), computerised machines are around 9 KG (20 lbs) and embroidery machines are 12 KG (26 lbs).
Overlockers are generally around 7 KG (15 lbs). | 
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