As a general rule we usually use Royal Mail First Class Post for smaller items (always for plug plants & seedlings) and either Parcel Force or DHL for larger items.
FIRST CLASS POST
All Items sent via first class post will usually be sent on the next working day after ordering, so for instance if you order your goods on a Monday you should expect to receive them on the Wednesday. If goods sent via first class post have not arrived by the forth working day after ordering, please get in touch with us
Items sent via our couriers Parcel Force and DHL will usually be dispatched on the next working day after ordering, and will normally arrive 2 working days after that. So for instance if you order your goods on a Monday you should expect to receive them on the Thursday. All items are fully trackable. If you would like us to track the location of your parcel please email your order number to firstname.lastname@example.org or call us on 01543 481 860.
If you are not at home when the driver calls to deliver, a card will be left. Our courier will then ususlly attempt 2 further deliveries, the first usually being on the next working day. If you would like to arrange a specific re-delivery date or would like to collect from your local depot, please call the number on the card. Orders sent via ParcelForce can usually be collected from your local Post Office.
Tell me all about how my plants are delivered
The majority of our plants are sent via Royal Mail first class post. For larger orders and large plants we may opt to use a 48hr courier. All our courier services are fully traceable.
All our plug plants are shipped in specially designed ‘blister packs’ to keep the root system in place and the foliage protected in transit. Take a look at the picture below to see an example of some of our plants in their packaging ready to ship.
The blister packs are placed into protective jiffy bubble envelopes and then dispatched within hours to hopefully arrive the next day.
We dispatch plants on Monday, Tuesday, Wednesday and Thursday. We avoid dispatching plants on Fridays to avoid plants being held up in the postal system over the weekend.