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Nature of business

We are an on-line retailer providing a wide range of gift-ware and home accessories since the year 2000.

Payment arrangements

The price of your purchase will be confirmed at the end of the transaction and you will be informed of the total including any delivery charges.

You will receive an email containing the details of your transaction.

Payment can be made by made by most of the major credit cards including Visa, MasterCard, Switch, Delta, and Solo. Payment can also be made by Bank Transfer, Paypal, and Money Order. Options and additional instructions are provided during the check-out process. We also aim only to display items which are in stock and which can be dispatched to you quickly. In the event that we are unable to supply the goods you have ordered we will contact you to agree an acceptable replacement or refund.

Delivery

Please see our Delivery Info page

Force majeure

UK Memory Ltd shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control.

Warranty

All electrical items include a 12 month warranty unless otherwise stated at time of purchase.

Returns and cancellations

Please see our Return Policy page

VAT

UK Memory Ltd is required by law to collect VAT on orders dispatched to the UK and most countries within the European Union.

Privacy Policy

Any concerns you may have regarding our privacy policy please contact us. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. We only request information given at the time of ordering to be able to provide you with a better service, no other method of information collection is undertaken. We can assure you that we do not distribute our customer database and it is for our use only.

Complaints

In the unlikely event that you have a complaint please email tamsyn@ukmemory.com, we will do our utmost to be fair, confidential, effective, respond to you within two working days and keep you informed of progress.

The above policies do not affect your statutory rights.

Business contact information:

UK Memory Ltd,
Unit 2B Ash Road North,
Wrexham Enterprise Park,
Wrexham Industrial Estate,
Wrexham, LL13 9JT

VAT registration number: GB 686162705.
Company Registration: 6732254

Email: sales@ukmemory.com