Frequently Asked Questions
How quickly will my order be processed and delivered?
We normally process and dispatch orders within 3-5 working days depending upon when the order was placed.
If your Order includes Engraving - this may take approximately 4-7 working days to dispatch.
During busier periods we will still try to aim for a maximum of 4-9 working days, this is especially true for Christmas periods where we always provide as much notice as we can to ensure you are aware of Royal Mail cut off dates etc.
Can an Engraved item be returned-
Sorry - but any item you have requested us to engrave cannot be returned for a refund.
Lead Times
In the UK Orders usually take 2-3 working days, if we have any problems with your order we will contact you via email.
Please note:- All our delivery times are estimates and we cannot be held responsible for delays caused by the Post Office. If your delivery has not arrived within the estimated times please contact us.
Where do your products come from?
We are constantly looking & and sourcing around the world for new and exciting products and we work with various Importers many of whom have their own Exclusive designs.
How are you protecting my details online?
As we use "Paypal" for all transactions on our site - either by Credit Card or `Paypal Account' - you can rest assured your details are fully protected
What is your returns procedure?
Everyone is entitled to change their mind with any purchases made from us, we appreciate that sometimes products look different in your home than they did on the website. PLEASE NOTE THIS DOES NOT APPLY TO ITEMS WE HAvE ENGRAVED/PERSONALIZED FOR YOU.
If you change your mind then goods may be returned within 7 days of delivery to you. This may only be done by first contacting Broadway Presentations via email - stating your reason for return & request a returns authorisation reference. Goods will not be accepted for return without a returns authorisation reference.
You will be required to cover the cost of the return postage. Please ensure that you retain your proof of posting for any item for return.
Only items in their original condition and packaging will be accepted for a Full Refund
Please note that all returns are subject to our Terms & Conditions, but these do not affect your statutory rights as a customer.
With regards to breakages - please contact us for information via email, letter or phone.
Do your prices throughout the shop include VAT
Yes
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