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Returns Policy & Procedure


If you are not delighted with the products that you have chosen you may return them to us within 14 days of receipt. We will offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, in the original packaging and where applicable, all security seals in tact.


For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.


To return any products to us please contact us first - returns can only be accepted if agreed in writing first. Adequately pack the item(s) back in the parcel with the receipt and send it back to:


Broadoak Nursery

Unit 2

Hollyhill Park Industrial Estate


GL14 2YB


When returning items to us, they remain your responsibility until received by us and so you are strongly recommended to return using a signed for service, obtain proof of posting and adequate insurance. We cannot accept responsibility for parcels lost or damaged in transit. We will only refund the initial and return postage costs where the item returned is faulty.


Our Full Terms & Conditions are available on our website