Items are usually dispatched within 2 working days either via Royal Mail or Parcelforce. Delivery estimates are worked out at shipment time plus delivery time e.g. 2 days + 2 days = 4 working days to wait for item.
Royal Mail Tracked 48 is £3.50 and normally takes 2-3 working days to deliver.
Parcelforce 24 is £4.50 and usually takes 1-2 working days to deliver. Delivery progress can be tracked online.
Late Delivery or Missing Parcels
Please allow 7 days for delivery before messaging us if you have used any service other than Royal Mail Special Delivery. We can then investigate the whereabouts of your parcel with the courier and refund accordingly.
Items can be combined within 4 days only. On the 5th day, our unpaid item assistant will automatically step in.
We combine UK items into one parcel weighing no more than 15Kg via Parcelforce for £4.50.
We combine worldwide items into one parcel weighing no more than 2Kg via Royal Mail Airmail price depends on size, weight and location.
Orders exceeding 2kg will be split into as few parcels as possible and will be charged based on weight, size and location. Items within the EU may be sent ParcelForce, depending on which method is cheaper.
Organising Your Own Courier
At BHF ebay, we do not encourage organising your own collection and delivery but understand that in some cases it may be necessary. As we offer alternative delivery options and do not organise courier services on behalf of any of our ‘collect in store’ customers, we are unfortunately unable to accept responsibility for independently booked courier transactions. If you book an independent collection, please note that you are accepting these terms and are completely responsible for your item the moment it is handed to the courier. Any compensation for breakages or loss should be claimed from the courier only. We are happy to oblige where possible with packaging for private collection and delivery but as we do not stock appropriate materials for transit and the store are not appropriately trained, we are also unable to accept responsibility for insufficient packaging. We apologise for any inconvenience this may cause.
Unfortunately the British Heart Foundation Ebay shop is not liable for any problems encountered with customs that have not been caused directly by a problem on our end. Please know your the customs laws and declarations needs of your country before returning an item to us as you are responsible for your item's safe return to us. Unfortunately the British Heart Foundation Ebay shop is also not liable for any problems encountered with customs during the returning of goods to us. Please note this means that we do not accept responsibility for any charges or extra charges and will not issue compensation due to custom related issues where it is not directly our fault (i.e. a problem caused directly by a customs form filled in at our premises). We apologise for any inconvenience or disappointment this may cause.
Singapore and Countries With Laws About Purchasing From Charities
Please note that we are a charity and have the understanding that buyers from Singapore will have great difficulty in paying for items from us due to certain laws. Please be aware of this and consider how you will pay for your item (as we do not offer any other payment options than PayPal) before bidding on any of the items on our shop.