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| Q:How much is postage? |
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| A:Please refer to the postage and handling chart provided in the "description" tab for your applicable postage fee. You will be able to find this chart under the 'postage & handling' subtitle.
If you are unsure which location your postcode belongs to, please feel free to contact us. |
| Q:Tracking Details |
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| A:Customers can upgrade to Registered Post (parcel tracking) for an addition fee of $3.50. This can be paid for by sending an addition $3.50 via bank deposit or PayPal when paying for your item. We are unable to provide Customer that do not purchase registered post with tracking numbers. |
| Q:Do you combine postage ? |
|
| A:Yes, we happily combine postage if you purchase multiple items. Normally it's $5.00 off the second item's postage
The eBay Postage Calculator will automatically apply the $5.00 postage discount to any additional items. |
| Q:Can you express post? |
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| A:Sorry, we do not offer express post. All of our parcels are shipped via the Australia Post eParcel service which unfortunately does not have an express post option. |
| Q:How long will postage take? |
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| A:Our Handling Time is 5 Business Days Monday to Friday. Excluding Public Holidays.
Unfortunately, we are unable to specify precise delivery times as this will depend on the postal carrier (Australia Post). Postage times vary between 4-14 business days depending on your geographical location, time of year and other external factors. |
| Q:Can I pick up my item? |
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| A:Unfortunately, it is not possible to pick items up from us. |
| Q:What payment options do you accept? |
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| A:We accept bank deposits and Paypal payments. Our relevant payment details will be provided to you when you complete checkout through eBay. |
| Q:Payment for Tracking |
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| A:Customers can upgrade to Registered Post (parcel tracking) for an addition fee of $3.50. This can be paid for by sending an addition $3.50 via bank deposit or PayPal when paying for your item. We are unable to provide Customer that do not purchase registered post with tracking numbers. |
| Q:What is your return policy? |
|
| A:We provide a 12 month warranty with all of our products.
In order to claim this warranty, you will need to RETAIN the Tax Invoice that you will receive with your item. Your item will then either be repaired or replaced depending on availability.
Please contact us if your would like any additional information regarding returns and warranties |
| Q:Do you combine shipping? |
|
| A:Yes, we happily combine postage if you purchase multiple items. Normally it's $5.00 off the second item's postage
The eBay Postage Calculator will automatically apply the $5.00 postage discount to any additional items. |
| Q:When can I expect my order to arrive? |
|
| A:Once we receive your payment, we will post your item via Australia Post within 5 Business Days (Monday to Friday. Excluding Public Holidays.) You will receive an email notification when your item has been dispatched and postage times will then vary depending on your geographical location, time of year and other external factors. |
| Q:What if I haven't received my purchase? |
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| A:For Australian addresses, please allow up to 14 business days for your order to be delivered after receiving your postage confirmation email.
If you have not received your purchase then, please check with your local post office as parcels are left for collection if no one is available to sign at time of delivery. |
| Q:Do other warranties stated on the Breville website apply to your items? |
|
| A:This depends on the condition of the items that we are selling. Factory Second items only come with our 12 month warranty and do not come with any additional warranties that apply to the new products.
However, our items in BRAND NEW condition come with the standard factory warranty as stated on the Breville, Kambrook or Philips website. |
| Q:Can you tell me why the item is a factory second? |
|
| A:Unfortunately we do not know the exact reason for which the item has become a factory second.
As stated in the listings, we only know that items are factory seconds for any of the following reasons:
- Ex-demonstration unit
- Minor cosmetic damage
- Minor repair undertaken
- Returned product with no fault found
- No packaging/damaged |
| Q:Do you ship internationally? |
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| A:If you are interested in purchasing our items from overseas, please contact us to discuss any possible postage options. |
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