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  • Our Policy
Newly Listed

Store Policies
Basic Return & Exchange Information
All returns must be authorized by Brands on Sale before they are sent back. Refused, undeliverable, and unauthorized returns will be subject to a 50% restocking fee. Refused or undeliverable international orders will not be refunded. Shipping charges are non-refundable. To receive authorization to return your order please call (800) 979-3156.

Damaged Items
Items which are received damaged must be reported to us within 2 business days of delivery by calling 800-979-3156.

Costume Returns
You may return your costume for a refund within 14 business days of receiving it. Your return will be subject to a 25% restocking fee (50% for international customers). Shipping fees are non-refundable. You may exchange your costume for another item up to 30 days after receiving it. You will be responsible for any difference in price on new orders and any shipping fees. Costumes ordered October 15th-31st are final sales. Please note that wigs, teeth, pet costumes, make-up and make-up accessories are not returnable.

Pool Returns
Because most items are ruined once they get wet, swimming pools and accessories are final sales.

Not Returnable Items
  • swimming pools and supplies
  • hats
  • all hand-made costumes
  • pet costumes
  • wigs
  • makeup
  • costume teeth
  • tights/socks/undergarments
  • inflatable items including air mattresses
  • appliances
  • electric decorations
  • portable air conditioners
  • disposable helium tanks
  • any special order
  • any drop-shipped item
  • any opened blister-packed item

Other Returns
Most other items may be returned for a refund within 14 days of you receiving it. Your return will be subject to a 25% restocking fee (50% for int'l customers). Shipping fees are non-refundable. You may exchange your item up to 30 days after receiving it. You will be responsible for any price difference on new orders.

Sales Tax
Items shipped to California are subject to California Sales tax of 8.75%. Items delivered outside of California are exempt from sales tax.

Questions & Concerns
Our customer service team is dedicated to helping you have the best shopping experience ever. If you need further assistance please contact us at 800-979-3156 Monday thru Friday 7:00 AM to 5:30 PM Pacific Standard Time.

Shipping & Payment Method
Our eBay listings have 3 types of shipping methods to choose from. Standard, Expedited & Express. Please see the actual listing to see estimated time of delivery. Our preferred payment method is Paypal™. If you would like to pay using a credit card, please contact our customer service department to process your payment.

International Shipments
Customs, duties, VAT and other potential fees are the responsibility of the customer. We are not liable for potential delays due to custom holds or regional weather impacting transport.


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