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| Q:Who can buy from Brandon's Coins? |
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| A:Our clients consist of Collectors, Dealers, Accumulators, Banks, Brokerage Houses, Investors and Speculators. Whether you want to purchase large quantities or individual items, we can fulfill all of your needs. All we need is a full name and a verifiable address, |
| Q:What are your International Shipping Terms and Conditions? (Part 4 of 4) |
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| A:- Certain goods brought into a Country may be prohibited, restricted or require an import permit. Customs might seize or detain such goods pending presentation of a permit. These actions are the responsibility of the Buyer. |
| Q:How much should I invest into precious metals? |
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| A:Most investment professionals recommend 10-20 percent of your assets be in precious metals. Now more than ever it is important to be diversified in precious metals. Some believe now is the time to be heavier into gold and silver. That decision is up to you. |
| Q:Can I cancel my order? |
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| A:Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled. However, we realize rare situations happen where orders need to be cancelled. |
| Q:How do I cancel an order? |
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| A:Should you elect to cancel and/or offset your order, you must do so during normal business hours of 9:00 to 5:00 EST Monday thru Friday. All cancellations are subject our market loss policy plus a $35.00 cancellation fee. Cancellations may only be approved over the telephone, at which time you will be given a cancellation number. |
| Q:What are the cancellation fees? |
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| A:If any market loss to Brandon's Coins has occurred, it will be calculated and added to the $35.00 cancellation fee. If applicable, you may elect to pay any market loss by credit card at that time or, we will invoice you in which you will have thirty days to pay the amount due in full. |
| Q:Can I change my order after my order is confirmed? |
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| A:No. We suggest you take the time up front to make sure what you want is exactly what you order. |
| Q:Do you accept trade-ins of gold, silver and platinum? |
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| A:Yes. We are always looking for new inventory. There may also be significant tax benefits for you as well. Please always consult your tax advisor before making decisions like this. |
| Q:How do I sell to Brandon's Coins? |
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| A:Selling your items to Brandon's Coins is easy, as it should be. When you are ready to sell items to us, just follow these simple steps:
1. Open your free on-line account
2. Email our Trading Department at bcoins@brandonscoins.com and get our current prices
3. Securely package your items and then ship to:
Brandon's Coins
PO Box 3396
Sarasota, FL |
| Q:How should I ship my coins? |
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| A:We recommend that you ship your package via USPS Registered Mail (which includes insurance) for your protection
Include a detailed packing slip (which we provide) and the confirmation number you receive from the Brandon's Coins Trading Department. |
| Q:When will I receive my payment? |
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| A:When we receive your package we will typically send your payment within 3-5 business days by check, bank wire, or PayPal, depending on the type of order or pre-arranged method. |
| Q:What happens if I don't send in the precious metals after a price has been confirmed? |
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| A:Your transaction may be cancelled if you do not call by the end of the following business day with the registered mail or tracking number. Additionally, you will be liable to cover any market loss we incurred by accepting the order to buy from you. This is covered in our Market Loss Policy. |
| Q:What is your Market Loss Policy? |
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| A:When purchasing from us, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item is cancelled/returned. |
| Q:Do you add a commission fee to your posted prices? |
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| A:No. The prices you see are the prices you pay. The only charges Brandon's Coins adds are for shipping, handling and insurance. |
| Q:Do you have quantity discounts? |
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| A:Yes. Our prices have already been calculated for high volume wholesale orders. However, Brandon's Coins will extend additional discounts when possible on orders more than $25,000 or large orders of individual items. Please feel free to call us with what you are looking for. |
| Q:How quickly will you need my payment? |
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| A:You must ensure that your payment is received by Brandon's Coins within (5) five business days on orders under $25,000 and (3) three business days on orders more than $25,000 to guarantee your price. Brandon's Coins reserves the right to cancel orders that do not meet this requirement. |
| Q:Do you accept credit cards? |
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| A:Yes. We do accept credit cards for payment through PayPal. |
| Q:What are the shipping, handling and insurance charges? |
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| A:Many of our orders offer Free Shipping. Standard rates are as follows:
* $12.95 for orders of $50.00 - $249.99
* $19.95 for orders of $250.00 -$999.99
* $24.95 for orders of $1000.00 - $24999.99
* Free for orders of $25,000 and over |
| Q:How do you wrap your packages? |
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| A:All our packages are carefully and discretely wrapped, typically in brown tape and not to give any indication as to the contents inside. We also use the company name "Brandon, LLC" for our shipping address as well. |
| Q:How is my order shipped? |
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| A:Brandon's Coins orders are shipped Registered/Insured U.S. Mail, UPS and Federal Express. Each package is fully insured and requires a signature upon delivery. Packages sent registered and insured mail can take on average 5 to 10 business days. Tracking is available through PayPal. |
| Q:Is my package insured while in transit? |
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| A:Brandon's Coins fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. |
| Q:How long will it take to get my package? |
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| A:Brandon's Coins generally packages and ships your order 1 to 3 business days after the payment clearing time has passed (excluding weekends and holidays). Orders paid by credit card and bank wires are usually shipped within 1-3 business days after the payment has processed (excluding weekends and holidays). Delivery on average is 5-10 business days |
| Q:Does Brandon's Coins ever back order items? |
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| A:Supply and demand problems occasionally occur and we have more buyers than sellers. If this should happen, we reserve the right to delay delivery up to 30 days (From your expected shipping date) to fill your order. Even if the price continues to rise, your price is locked in. We will place it on back order, attempt to locate or refund. |
| Q:Can you ship my order to a post office box? |
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| A:Yes, orders shipped registered and insured US mail can be sent to a P.O. Box. If a different shipping method is used, you must specify a street address for shipment. A signature is required upon delivery of your package. |
| Q:What is your return policy? |
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| A:We guarantee your satisfaction. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to three (3) days from the date on which the customer receives their items and notifies us, provided they are kept in their original packaging. |
| Q:How do I return an item? |
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| A:On returning bullion related items, the customer may (at Brandon's Coins discretion) be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of Brandon's Coins. We want our customers to be pleased with their purchases. We do charge a 5% restocking fee on all credit card orders returned. |
| Q:How do I obtain a Return Authorization Number? |
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| A:Should you elect to return an item from your order, you must do so during normal business hours of 9:00 to 5:00 EST Monday thru Friday. All returns must be done over the telephone only, at which time you will be given a Return Authorization Number. |
| Q:Are there risks? |
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| A:All investments involve risk - coins and bullion are no exception. The value of a bullion coin is affected by many economic factors, including the current market price of bullion the perceived scarcity of the coins and other factors. Some of these factors include the quality and current demand and general market sentiment. |
| Q:Is gold, silver, platinum or palladium taxable? |
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| A:Brandon's Coins only collects state income taxes for delivery addresses in the state of Florida at a rate of 6%. We do not collect any tax when your order is shipped outside the state of Florida. You should consult your tax advisor for specific taxation advice in your jurisdiction. State taxes may be applicable. |
| Q:Can Brandon's Coins store my gold, silver, platinum or palladium for me? |
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| A:No. At this time we are only offering delivery of precious metals. |
| Q:Do you report my purchase of precious metals to the IRS? |
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| A:Brandon's Coins is not required to report our sales transactions to the IRS or any other federal, state or local agencies unless you fall under the Form 8300 requirement. |
| Q:What are your International Shipping Terms and Conditions? (Part 1 of 4) |
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| A:Shipping is made with the following understanding:
- Irrespective of how imported goods arrive in the receiving Country, the Buyer is responsible for lodging any formal Customs Import Declarations if value is > $1000 (local currency).
- Seller is responsible for shipment, marked as, "Numismatic Materials" for customs, and shipping/insurance fees. |
| Q:What are your International Shipping Terms and Conditions? (Part 2 of 4) |
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| A:- Buyer shall pay any associated duty or taxes.
- Buyer is regarded by Customs as the importer of these goods and is responsible for determining acceptable items for import.
- Goods arriving in Country will be subject to Customs controls beyond Seller's control. Seller has no responsibility for item once shipped and tracking number issued. |
| Q:What are your International Shipping Terms and Conditions? (Part 3 of 4) |
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| A:- Buyer's imported goods may arrive in Country either by airfreight, express courier, sea cargo or via the post office. The method of delivery may determine the Customs clearance formalities and charges.
- If an item is returned to Seller, a refund will be issued to Buyer, less any Customs fines or fees, additional shipping, plus a 5% restock fee |
| Q:Should I purchase gold, silver, platinum or palladium? |
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| A:As with any investment, diversification is always important. A good mixture of gold, silver, platinum and palladium in your portfolio will help reduce your risk. |
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