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Easter Holiday Delivery Info
As Easter is fast approaching, we've put together some information on how the Easter holidays will affect order delivery below.
Our couriers will be delivering items as normal until Thursday 28 March. There will be no courier deliveries on Good Friday (29 March) or Easter Monday (1 April). Normal courier deliveries will resume on Tuesday 2 April.
Our Customer Service Team are open as normal throughout the Easter period. If you have any queries please, click here to contact us.
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So, you’re part of schuh - what does this mean?
We've finally let out the secret!
As some of you may already know, schuh are Branch309's parents! However, Branch309 are a separate company from schuh, therefore, here are a few important thing you may need to know:
DELIVERY & RETURNS
Although Branch309 and schuh share the same fantastic 365 returns policy, we can't deliver items ordered on Branch309 to schuh stores, or take Branch309 returns at schuh stores as the stock is different between both companies. This includes schuh items purchased from our Ex Display range on Branch309.
ORDERING AND PAYMENT
We're unable to combine orders for items from the schuh website and Branch309 website, and we're also unable to accept schuh gift cards as a payment type on the Branch309 website.
HELP
Both Branch309 and schuh have their own dedicated Customer Service Teams ready to answer your every question, with telephone numbers and email address specific to each company.
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What's your returns policy?
We hope you LOVE your new shoes! However, if it turns out that they 're not suitable for whatever reason, you can return the unused shoes to us within 1 year for a full refund. We just ask that you return them in the same condition you received them in, and in their original packaging. We recommend you use a Recorded or Special Delivery service to send the parcel in case you need to track it with the courier. Remember to include your completed returns form letting us know why you're returning them and whether you want a refund or an exchange. The item you wish to exchange for can be written in the Comments/Exchanges box on the returns form along with any other comments. If you've lost your returns form, then please include a covering letter with your name and address, your order number, the reason for returning the item and whether you want a refund or an exchange.
Please send them back to:
Branch309 Ltd.
1 Neilson Square
Deans Industrial Estate
Livingston
EH54 8RQ
SCOTLAND
If the item is faulty or incorrectly despatched, we will be able to offer a refund for the product and your postage costs. If you believe you have been sent the incorrect item, please double check the full details of the listing, including the UK size before returning the item to us. We are only able to reimburse postage costs or delivery charges where the item is faulty or if we’ve sent the wrong thing. We're really sorry, but we are unable to take back used goods which are unsuitable or don’t fit. This is in addition to, and does not affect, your consumer rights.
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Where do you ship, how much does it cost & who do you ship with?
We use a secure courier service to make sure your shoes reach you safe and
sound. A signature is normally required on delivery, so you can order with confidence. The details of the countries we deliver to, the cost and the delivery timescale are below
| UK |
DELIVERY COST |
COST PER ADDITIONAL ITEM |
 |
£3.50 or Free for orders over £50** |
FREE (Max 9 Pairs) |
* You can order up to ten pairs within a four-day period to be delivered to the UK or Ireland and you can combine the shipping so that you only pay one amount of postage. The last item must
be won within 4 days of winning the first item. All items must then be paid for at the same time, this being within 4 days of winning the first item. Click HERE for more info on Combined Shipping.
** FREE delivery on orders over £50. UK only. Available on combined orders. The last item must be won within 4 days of winning the first item.
Your item will be delivered with the most appropriate courier for your delivery location.
Delivery to UK MAINLAND via Parcel Force, UPS or Yodel
Delivery to NORTHERN IRELAND via City Air Express
| Ireland |
DELIVERY COST |
COST PER ADDITIONAL ITEM |
 |
£3.50 |
FREE (Max 9 Pairs) |
* . You can order up to ten pairs within a four-day period to be delivered to the UK or Ireland and you can combine the shipping so that you only pay one amount of postage. The last item must
be won within 4 days of winning the first item. All items must then be paid for at the same time, this being within 4 days of winning the first item. Click HERE for more info on Combined Shipping.
Your item will be delivered with the most appropriate courier for your delivery location.
Delivery to REPUBLIC OF IRELAND via City Air Express &
UPS
| International* |
DELIVERY COST |
COST PER ADDITIONAL ITEM |
 |
£ 15.00 |
£ 7.50 |
* You can order up to ten pairs within a four day period to be delivered Internationally and you can combine the
shipping so that you only pay one amount of postage within a 4 day period. The first item is £15.00 for delivery and each additional item (up to 9 pairs) is charged at £7.50. The last item must be won within 4 days
of winning the first item. All items must then be paid for at the same time, this being within 4 days of winning the first item
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Delivery to INTERNATIONAL COUNTRIES via UPS
* Import duty, custom charges and delivery surcharges may apply to your delivery country. The courier will contact you directly prior to delivery if charges apply to your order.
Check with your local or national Tax or Customs office for further details.
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What does 'ship with other' mean on your listings?
To ensure you’re shoes arrive as quickly as possible, the courier we use to deliver your item is dependant on where you'sre having it delivered to! Therefore, we may use Parcelforce, UPS or Yodel to deliver to Mainland UK, City Air Express to deliver to Northern Ireland and Republic of Ireland, and UPS to deliver Internationally. Please see our Delivery Info for full details.
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I can't find my country listed for delivery
From schuh on eBay, we deliver to the UK & ROI, countries within the EU and some countries outside of the EU too. See our Delivery FAQ for a full list of the countries we deliver to and shipping costs. We're really sorry if your country isn't listed in our FAQ's. Due to licensing restrictions with the brands we sell we're unable to offer delivery of orders to countries not listed in our Delivery FAQ. We're really sorry for any disappointment that this may cause.
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Why don't you deliver to my country?
Due to licensing restrictions with the brands we sell we're unable to offer delivery of orders to some countries. We're really sorry for any disappointment that this may cause. From Branch309 on eBay, we deliver to the UK & ROI, countries within the EU and some countries outside of the EU too. See our Delivery FAQ for a full list of the countries we deliver to and shipping costs.
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How Will I know when my Order has been Despatched?
As soon as your order has been despatched, we’ll send
you an email to let you know. We’ll send you further tracking emails so you know when to expect your order. Some email accounts will ‘Junk’ any emails that are sent from addresses that are not recognised, so
make sure you add sales@branch309.co.uk to your address book so that we can get in touch with you!
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What Size Should I Order?
We stock LOTS of different brands and - just like clothing - they sometimes vary in
their sizing. We stock footwear from all over the world but all of our shoes are listed in UK sizes. To check the UK size against US and EU sizing, check our Size Conversion Chart for guidance. We're sorry, but we're unable to give measurements in centimetres. If you receive the shoes and
they're not an ideal fit, don't worry! You can return them unused to us and get your money back. Click here for info on how to return the shoes to us.
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PayPal is the quickest, easiest and most secure way to pay. As soon as you
win your item, we will email you with all of the details of the item(s) you have won. We're sorry, but we're unable to accept cheque, postal order, credit card, bank transfer or take payment details over the phone.
All payments must be made within FOUR days of winning your initial item.
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Will I have to pay duty or custom charges if I live outside the EU?ide the EU?
Import duty, custom charges
and delivery surcharges may apply if your delivery country is outside of the EU. The courier will contact you directly prior to delivery if charges apply to your order. Check with your local or national Tax or
Customs office for further details. We're really sorry, but as we receive payment from you for your item, we're unable to mark the package as a Gift.
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Where's my order?
Once your order has been despatched, we'll email you a tracking number so that you can
track the item with the courier. Some email accounts will ‘Junk’ any emails that are sent from addresses that are not recognised, so make sure you add sales@branch309.co.uk to your
address book so that we can get in touch with you! If you don’t receive your tracking number within 48 hours of making a full payment through the checkout, please get in touch with us by clicking HERE and we’ll be happy to track the order for you.
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How many pairs of shoes can I order?
You can buy up to 10 items within any one transaction. And whats
more, customers having their orders delivered to the UK or Ireland can order up to TEN PAIRS in any one transaction and we'll combine the shipping so that you only pay ONE postage charge of £3.50.
For more information on Combined Shipping click here
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What's 'combined shipping'?
If you order up to ten pairs within a four day period to be delivered to the UK or
Ireland, you can combine the shipping so that you only pay one amount of postage. The last item must be won within 4 days of winning the first item. All items must then be paid for at the same time, this being
within 4 days of winning the first item. Please note that our system doesn’t automatically combine the postage, this can take between 5-10 minutes. Simply log into your eBay account, prior to payment and go to
‘Won’ items after the 5-10 minutes and the shipping will have combined and corrected.
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Do you have the shoes I like in a different size/colour?
Everything we have available is on our website. If
you can’t find it by checking the BRANDS section, or by using Search, then unfortunately, this will mean we don’t have it!
Sorry! The good news is we get new styles & brands all the time. Hoorah! So sign up for our newsletter by clicking HERE and be the first to get your hands on our new styles!
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The auction hasn't ended yet. Can I buy them now or make an offer?
If an item is in an auction, we’re unable
to end it before it’s due to finish. If you want to make an offer, simply bid on the item you like! If you're lucky, yours will be the winning bid! If you're in a hurry and you know how much you want to spend, check
out our Buy It Now listings by clicking HERE
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What materials are the shoes made of?
Each of our listings will state whether the upper materials are
Leather, Suede, Nubuck, Fabric or Synthetic. Leather, Suede & Nubuck are natural materials and can be either Cow or Pig hide.
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Can you give measurements of the footwear?
All of our stock that is currently on eBay is kept in storage until
the listing has ended. As this is the case, we're unable to provide footwear measurements. However, if you're unsure of the UK size you require, To check the UK size against US and EU sizing, check our Size
Conversion Chart
The good news is that, if you find that the footwear is unsuitable, you have 1 year to return it to us, unused and in its original condition, for a refund. Please note that we
will not be able to refund your postage costs unless the shoes are faulty or mis-described.
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Can I amend my delivery address once I have paid for my item?
Once all items have been paid for and cleared
through the PayPal security system, we are unable to make any changes to the address that has been selected for shipping. It’s always best to double check the address you have selected for shipping prior to
paying for the item through PayPal. Please note that no exceptions can be made to this for security reasons.
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