We operate a 14 Day No Quibble Refund/Exchange Policy. A full refund will be given for any item providing the goods are posted back within 14 days of receipt, as new, in the original *undamaged packaging, and the buyer pays the return postage costs. In order to qualify for a refund of initial postage costs, the item must be returned within the statutory period of 7 days.
We will provide a prepaid label for UK returns via the Post Office. If this option is used then we will deduct £3.95 from your refund.
Please ensure that your item is securely wrapped and enclose the original Packing Slip (found inside your parcel) with a note of the reason for return. If you have thrown this away, please ask us to email you a duplicate or enclose a note giving your name and address. If you are using our prepaid label then you should drop your parcel off at the Post Office. Otherwise send your item to:
Boys2Men, Big Yellow, 27 Rose Kiln Lane, Reading, Berkshire, RG2 0JZ
Refunds are made on the same or next working day that a return is received via the original method of payment.
- We appreciate that shoe boxes may become slightly damaged in transit, however, we cannot accept returns on items where the box is missing, has been written on or taped up, or in the case of clothing, where the bags are missing or have been excessively torn.
If you wish to exchange your item then please return your item by following the same procedure as above. We do not charge postage to send your replacement item to you if you return within the statutory period of 7 days, however, you must pay the postage costs for returning the item to us. When completing the reason for return on the packing slip, please indicate which item you would like to exchange for.
You have 7 days within which to accept that an item is suitable, as described and without defect. If your item develops a fault after this time then please contact us and your complaint will be dealt with in accordance with the law under the Sale of Goods Act.