Frequently Asked Questions
QUESTIONS ABOUT PAYMENT
Q. How can I pay?
A. We accept Paypal, postal orders and cheques from UK purchasers. You can also phone us on 07527 215148 or 0118 9314543 and pay by credit or debit card. We accept Paypal only from overseas purchasers.
Q. When is payment due?
A. Payment is required within 6 days of purchase although we can make exceptions to this rule if you ask. An unpaid item dispute will be opened if payment is not received within 2 days, allowing a further 4 days for payment to be made.
Q. Who do I make cheques/postal orders payable to?
A. Boys2Men Footwear & Clothing Ltd
Q. Where do I send my cheque/postal order?
A. Boys2Men, Big Yellow, 27 Rose Kiln Lane, Reading, Berkshire RG2 0JZ
Q. How long do you allow for cheque clearance?
A. We must allow 7 full days for a cheque to clear.
Q. Do you offer special discounts for bulk orders?
A. Sometimes - just email us and ask.
QUESTIONS ABOUT POSTAGE
Q. I need my item quickly, what can I do?
A. Select the Special Delivery (Get It Fast) option and provided your payment is received before 1pm Monday to Friday, you will receive your item before 1pm the next working day.
Q. When will you despatch my item?
A. Items are despatched either the same or the next working day after payment has cleared depending on the time of purchase. You will receive an email confirming the date of despatch.
Q. Is my parcel trackable?
A. Yes, all UK orders are trackable online unless we are offering free postage and then the normal First Class service is provided. Your tracking number is emailed to you when your item is dispatched. If you require a Tracking Number for an overseas order you must opt for the International Signed For service.
Q. What if my tracking information is not showing on the Royal Mail website?
A. Occasionally things can go wrong and a parcel might not get scanned correctly by the postal services. If your tracking information is not available online then you should visit your local Royal Mail Sorting Office with the number we provided and make enquiries there.
Q. Do you post to (country)?
A. We will post most of our items worldwide. If the shipping price is not quoted, please email us.
Q. How long will my item take to arrive overseas?
A. We do not use Surface Mail. All overseas items up to 2kg are posted via Air Mail which takes 7-10 working days depending on country.
Q. Can I collect my item
A. Yes, just contact us to arrange a mutually convenient time.
Q. Do you offer a postage discount for multiple purchases?
A. Yes, we charge a fixed postage rate regardless of the number of items purchased (to a maximum weight of 5kg) for UK deliveries. We may offer free postage on some items but if they are accompanied by a chargeable item then the cost will be the higher.
Q. What happens if my item gets lost in the post?
A. We must allow 18 working days for delivery of a parcel within the UK (25 days for overseas mail and 10 days for Special Delivery) before Royal Mail will accept that it is lost. Unfortunately, therefore, we can only refund or replace an item when this amount of time has elapsed.
QUESTIONS ABOUT STOCK
Q. Will you be having any more of this item in stock?
A. Many of our items are permanent stock items so if we have sold out of a particular size or colour, it is likely that we will have more in stock soon or that we can place a special order. Please ask for more details.
Q. Do you have more specific measurements for this item?
A. We provide some item measurements in our item descriptions but if you require more specific information please do not hesitate to ask.
Q. What is my equivalent UK/EU/US shoe size?
A. Please see the Size Conversion Chart page.
QUESTIONS ABOUT RETURNS
Q. If it doesn't fit, can I return it?
A. We operate a No Quibble 14 Day Refund/Exchange Policy. A full refund will be given providing goods are posted back within 14 days of receipt, as new, in original undamaged packaging and the buyer pays the return postage costs. More information on the Returns Procedure can be found on our Terms and Conditions page.
Q. Where do I send my return?
A. We will provide a prepaid label for UK returns via the Post Office. If this option is used then we will deduct £3.95 from your refund. Otherwise send your return to Boys2Men, Big Yellow, 27 Rose Kiln Lane, Reading, Berkshire RG2 0JZ . Please enclose the Packing Slip with your return indicating your requirements. If you have thrown this away, please ask us to email you a duplicate or enclose a note giving your full name and email address.
Q. What postal service should I use to return my item?
A. You can choose any convenient postal service but we recommend that you use our prepaid label for the Royal Mail Tracked service for which £3.95 will be deducted from your refund
Q. How will you refund my money?
A. If you paid by cheque or postal order, we will send you a cheque. If you paid by Paypal or credit/debit card, we will refund directly into your account.
Q. How long will it take to get my refund?
A. Refunds are made the same or next working day that a return is received and Paypal credits normally show immediately. However, credit and debit card refunds can take up to 5 working days to show on your statement.
Q. How long do I have to return an item?
A. Goods must be posted back to us within 14 days of receipt.
Q. My item has developed a fault, what do I do?
A. Please contact us immediately to inform us of the problem and your complaint will be dealt with in accordance with the law under the Sale of Goods Act