Q. Sample? What is the sample print?
A. The sample print is a flat print on canvas. The size of the print is A4 and there is no text on it. It comes in an envelope with no wooden frame.
Q. What size is the canvas / What are the dimensions
A. Using the drop down menu in every listing, YOU choose the required size.
Looking at the images provided in the listing you will be able to see that the longest edge of the print will corespond to the highest number of the size you have chosen.
20x30 inches. Which ever way the picture is hanging, the longest two sides will be 30inches and the shortest sides will be 20inches.
Q. Are your prints ready to hang?
A. All of our prints are ready to hang on a wall simply with a single nail. Our A4 samples are not ready to hang.
Q. Do you give discounts if i buy more than 1 picture.
A. We offer the best prices on Ebay. Shopping with us is as good as getting a discount. If you require more than 10 prints over 12x16inches each then please email us for a wholesale price.
Q. Do you have anything in the colour "XYZ"?
A. Due to us being extremely busy we do not offer custom colour changes or selections. Simply browse our store by colour here http://bit.ly/MvpP3W to find a suitable colour for your home.
Q. What is your returns policy?
A. If your box art canvas arrives damaged, you must inform us within 7 days either by phone of email and we will gladly send you a replacement. We give a no quibble money back guarantee minus shipping costs.
Q. Can I pay with my credit card over the phone?
A. Sorry, but we don't accept payments over the phone. You can pay via Paypal as per the ebay payment policy.
Q. I live locally - can I collect this item (and pay cash for it)?
A. No. We do not accept personal callers or pick ups. We are solely an Ebay online trader.
Q. I live in Northern Ireland, Do you post here?
A. We do not. UK mainland shipping only. No shipping to Ireland, Northern Ireland or Chanel Islands.
Q. What is your policy on leaving feedback?
A. Because we are a large business we use an automated feedback system. This means that if you have a complaint and you decide to leave negative feedback please contact us beforehand to try and resolve the issue first. We would always rather have a satisfied customer than a misunderstanding, which is the case in most negative feedback claims.
Q. When can I expect my order to arrive?
A. Once full & cleared payment has been received we aim to dispatch all items within 1-2 working days. How long it takes to arrive depends on the carrier:
1-2 working days
Royal Mail 1st Class Standard: 2-3 Business Days
Other Courier (DHL/Yodel): 6-8 working days
Q. Do you ship internationally?
A. If the item can be shipped internationally then it will state this in the listing.
Q. Will I recieve the same item that is seen in the photographs?
A. Product images are for illustrative purposes only and may differ from the actual product. Each computer screen is deiffernet and the colours of each print mary vary slightly. The item you receive will be of equal quality and value to that shown in the listing.
Q. How do I contact you?
A. Email us through ask a seller a question. Our business hours are Monday to Friday 10am – 4pm. If phoning please state that it is an eBay item and put the item number in your correspondence.