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Return Policy
If you are not satisfied with an item once you've received it, please contact us within 14 working days of the date you received it for a refund. The item must be returned in the original clear plastic packaging or box it came in and in the same condition in which it was received. Only the price paid for the item will be paid, minus a 10% restocking fee. Postage and packaging costs are to be paid by the buyer.
Returns are only accepted if the clothing is unworn. Try it on at home and if it doesn't fit then please send it back for a refund or exchange. However, we can easily tell if the clothing has been worn a number of times, if so don't expect a refund. ANY ITEMS RETURNED MUST BE IN THEIR ORIGINAL CONDITION! We will not accept returns if they are dirty or damaged! In short, you must return the item exactly as it was when you received it.
How to Return/Exchange Items
To return your item, please return it to us for a refund using Ebay's return facility.
Send the item(s) back to us (including the clear plastic covering/box, it came in) together with your full name, address, email address and details of the items you are returning. To the address below: -
AJD Alternate Clothing
162 Higher Bebington Road
Bebington
Wirral
CH63 2PT
UNITED KINGDOM
Please insure the package with the delivery company and request a signature confirmation, we cannot be held responsible if your package is lost by the delivery company.
PLEASE NOTE THAT POSTAGE COSTS ARE NON-REFUNDABLE. Only the price paid for the item will be refunded.
If you want to exchange your item, please return it to us for a refund (using eBay's Return Facility) and then purchase your replacement item from our Ebay shop.
Damages
In the rare event of an item being received damaged, please contact us immediately for an exchange/refund. Please note that all items are quality checked prior to despatch. We cannot accept returns on worn items that have been damaged by the buyer, so please ensure you purchase the correct size!
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