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Bluebell Retail Ltd

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Frequently Asked Questions
 Q: What happens if I receive an incorrect item
  A: In the unlikely even you receive the incorrect item, please message my ebay account and I will resolve the problem.
 Q: How do I get a combined postage discount?
  A: We have most items in our store set up to automatically calculate postage discounts when placed in the shopping basket. In the event that the items do not calculate a discount, please proceed to pay and then message us through ebay. We will then refund your discount.
 Q: I still havent received my item? (Based outside of the EU)
  A: It can be frustrating when your order is delayed. 99% of the time your order is shipped the next working day and arrives 7-14 days later. The postal service sometimes delay without warning. In this unlikely event please contact us after 5 weeks this will allow time for customs clearance, we will then investigate further. Thanks for understanding
 Q: I still havent received my item? (UK based)
  A: It can be frustrating when your order is delayed. 99% of the time your order is shipped the next working day and arrives 1-3 days later. The postal service sometimes delay without warning. In this unlikely event please contact us after 2 weeks for standard delivery and we will investigate further. For 1st class delivery please leave 1 week
 Q: I still havent received my item? (EU based)
  A: It can be frustrating when your order is delayed. 99% of the time your order is shipped the next working day and arrives 5-7 days later. The postal service sometimes delay without warning. In this unlikely event please contact us after 4 weeks for standard delivery and we will investigate further. For International signed for please leave 2 weeks
 Q: How do I return my item?
  A: When returning your item please package up securely and include on a note your username, and whether a replacement or refund is required. If you are returning a faulty item please include a description of the fault. Please send to: Bluebell Retail Ltd Unit B11 Enterprise Park Whitwood Lane Castleford West Yorkshire WF10 5PX United Kingdom