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We're dedicated to providing you with the fashion with an edge you need at the price you want. We've listed some of the most frequently asked questions from our customers which we hope will answer any questions you have.

Can't find the answer to your question? Contact our customer service team at ebay@bluebanana.com or on 01579 341907 who will be more than happy to help.

Q: When will my order be sent?

· We aim to send all items within 24 hours, however please allow 2 - 4 days for despatch after payment.

· Orders placed after 2:30pm on Friday will be sent on the next working day, Monday.

Q: How do I know that my order has been despatched?

  • You will receive an e-mail confirming that your item has left our warehouse for delivery.

Q: When my order has been sent when will I receive it?

  • For standard delivery you should receive your item 2 - 4 working days from receipt of your despatch confirmation e-mail, but please allow up to 15 days for delivery before contacting us regarding a lost order.
  • For international delivery, times will vary and your parcel may be delayed by Customs and Excise, over which we have no control.

Q: What are your delivery charges?

  • Our standard delivery within the UK is FREE (2 to 4 working days).
  • Our international delivery charges vary from country to country.
  • Our click and collect service is offered FREE within the UK!

Q: I haven't received my order. What do I do?

  • If your order hasn't arrived within the estimated time please contact us so we can investigate with the delivery company.
  • We cannot investigate missing standard delivery items until after 15 working days have passed.
  • Please inform us within 40 days from the time you received your confirmation e-mail, as after this time we may not be able to track, refund or replace your item.

Q: I ordered more than one item but one is missing. What do I do?

  • You will receive an e-mail confirming that your items have left our warehouse for delivery. Please confirm that all items are mentioned on this e-mail, as one could be sent out separately.
  • If you find all your items have been sent out for delivery but you are still missing one, please contact us as soon as possible so we can investigate.

Q: What will happen if I am not at home to accept delivery of my item?

  • In the UK if your order will not fit through your letterbox our courier will leave a card notifying you of an attempted delivery and listing the steps you need to take in order to collect your item or arrange for re-delivery.
  • For international deliveries please refer to your local postal company for their standard procedure, as this may differ from that of the UK.

Q: Which countries can you deliver to?

  • We deliver to the UK and many countries worldwide. Please see our list of excluded countries in our delivery information area on eBay for full details.

Q: Am I able to change my delivery address to something other than my registered PayPal address?

  • For security reasons we are unable to deliver to any other address than your registered PayPal address.

Q: Can you deliver on bank holidays?

  • Bank holidays are not working days and we do not include these in our delivery time estimates. Please expect your item to be delivered on the next working day.

Q: How do you ship overseas?

  • Postage for items shipped overseas is calculated by weight.
 
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