Personalised Giftware Terms & Conditions
Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
1. YOUR STATUS
By placing an order through our site, you warrant that:
2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
- 1.1 You are legally capable of entering into binding contracts; and
- 1.2 You are at least 18 years old
2.1 Your order constitutes an offer to us to buy a Product or Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by electronic notification at the end of the ordering process (the "Order Confirmation"). We are unable to issue an Order Confirmation until such time as the ordering process is complete. The contract between us ("Contract") will only be formed when we send you the Order Confirmation. Once the Contract has been formed, the terms of the Contract cannot be varied without our prior written consent.
2.2 As the Products will have been made to your specification or personalised by you, you will not have any right to cancel the supply of any of the Products once you have approved an order.
3.1 Prior to producing the Products, we make an electronic proof of the Product available for your approval. You are responsible for approving these proofs. You accept that once you have approved the proof, the Products cannot be changed nor cancelled. We shall have no liability to you for any errors in the proof subsequently discovered by you.
3.2 Your statutory rights are not affected by these terms and conditions.
4. AVAILABILITY AND DELIVERY
4.1 Unless there are exceptional circumstances, your Products will be despatched for delivery in accordance with the delivery service chosen by you during the ordering process:
4.1.1 Standard - we aim to despatch within 1 working day from the date of the Order Confirmation for orders made up of under 100 individual parts, occasionally orders over 100 individual parts will take 1 extra working day to be despatched;
4.2 Working days are Monday to Friday, excluding UK Bank Holidays.
4.3 An individual part is classes as a stand alone product that may be sold in packages, (e.g. in 100 Mugs an individual part is 1 Mug)
4.4 Where delivery is delayed due to exceptional circumstances, we will complete the work as soon as we reasonably can.
4.5 Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us. We reserve the right to make an additional delivery charge for re-despatch of the Products to the correct delivery address.
4.5.1 Where items are returned to us as a result of non-collection from the sorting office. We reserve the right to make an additional delivery charge for re-despatch of the products to the correct delivery address.
4.6 For all products that will be signed for upon delivery, if anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient will incur no liability provided that parcel was delivered to the address provided by the purchaser.
5.1 You must notify us within 30 days of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action.
5.2 The earliest date we can claim against royal mail for non-delivery is 15 working days from the date of despatch. We cannot process a reprint before this time. You should notify us by phone or email if your goods have not arrived after 15 working days.
5.3 Once you have notified us in accordance with paragraph 8.2, we will then send you a form to complete and return to us. Once the form is received we will redeliver Products to you, at no further cost or expense to you.
6.1 You accept that variations in colours are inherent within the printing process for files submitted. You also understand and accept that computer hardware set ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the ordering process
6.2 Due to the nature of the printing process, you accept that the colour Black under certain lights may appear brown. Yet when viewed 'head on' will appear black
7. RISK AND TITLE
7.1 The Products will be at your risk from the time of delivery.
7.2 Ownership of the Products will pass to you on delivery.
8. OUR REPLACEMENT POLICY
8.1 If you believe that a Product is defective, we may request that you return the product for our examination. Return postage is paid at your own expense.
9. WRITTEN COMMUNICATIONS
9.1 When using purchasing our prodcuts, you accept that communication with us will be by electronic means only. We will contact you by e-mail or provide you with information through the ebay message service. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing
10. EVENTS OUTSIDE OUR CONTROL
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
10.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
10.2.1 Strikes, lock-outs or other industrial action;
10.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
10.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
10.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
10.2.5 Impossibility of the use of public or private telecommunications networks; and
10.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
10.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
11. ENTIRE AGREEMENT
11.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
11.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
11.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
12. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
12.1 We have the right to revise and amend these terms and conditions from time to time.
12.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
13. LAW AND JURISDICTION
13.1 Contracts for the purchase of Products through our site will be governed by the laws of England and Wales. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales