FAQ

How long does delivery take?
On orders placed before 11am we guarantee the item(s) will be dispatched the same day. UK are sent recorded delivery and will be delivered the Next Working Day. International orders can take from 2 working days to 14 working days dependant upon location and customs. This is of course dependent on payment and stock availability. If the order is placed AFTER 11am on Friday, the order will be dispatched the following Monday for next working day delivery on Tuesday.

Can I track my item?
Yes, all deliveries are trackable. Most orders will have the tracking number emailed to you with help on how to track your item. Tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, at approximately 8pm (GMT/BST).
If you place your order AFTER 11am on a Friday, your order will not be trackable until it has been collected from us the following Monday.

Where is my order?
If an order has not arrived when you were expecting it, we recommend first checking the email account your BlackburnDistributions.com account is registered with. Any updates in status will be passed on via email, as it is our primary mode of contact. If you have not received any email updates, contact the web team on 01282 878254 and we will follow up the progress of your delivery. This can take up to 24 hours but we will always be able to help, all our shipments are insured to the necessary value.

Can I use a different payment method?
No, we do not accept any other payment method other than those listed above for online purchases. Cash payments may be made at our retail store but will require completion of due diligence. Bank transfers are accepted for international orders made via email. We do not accept cheque's or store cards.

Do you have more quantities available?
Yes, please contact us on 01282 878254 to discuss how we can help.