We understand there will be times where you may wish to return an item; we understand if it does not fit, is
unsuitable for you or just not for you. Our 'no quibble' guarantee ensures that if for any reason you are
unhappy with your purchase you can return the item for a refund or exchange. Please contact us via eBay
within 7 days of receipt following the relevant instructions below.
If you wish to return an item(s) for a refund, it must be returned to us in its original condition; if not, we may be
unable to accept them. Where reasonable care has not been taken with any items we reserve the right to refund
you in full, less any amounts due by the way of compensation to either repair the goods or cover any losses.
To return an item(s) for a refund you must register your return in eBay’s return facility by following these 5 simple
- Go to "My eBay" and click "Purchase History" under the Buy tab. (You may be asked to sign in if you
have not done so already).
- Select "Return this item" from the pull-down menu, under the Actions column, inline with the item you
wish to return.
- Review this page, stating the reason for your return and adding any additional information in the space
given if necessary. Next click Continue. You will receive an e-mail confirmation once we have
accepted your return request.
- You are now ready to send back the item(s). Prepare the item for postage and return it to the address
provided ensuring that the return slip given by eBay or this packing slip is included.
- We do advise you to send your parcel back to us using a tracking service i.e. 2nd Class Recorded
Delivery. This service will provide you with a tracking number which will help you track your parcel. We
cannot accept any responsibility for items lost or delayed in the post and we are unable to process any
refunds or exchanges without the original item back.
- Once we have received the item(s), and checked the condition is satisfactory, we will refund your
purchase within 24 hours of receipt. If we encounter any problems, we will notify you as soon as
The easiest and simplest way to exchange the item(s) is for you to purchase the exchange item(s) you require
and we will send this to you. Meanwhile, follow the refunds procedure above making sure the item(s) being
returned is sent back to us in its original condition. As soon as we receive the item(s) and have checked the
condition, we will refund you within 24 hours.
Under the distance selling regulations, you have 7 working days (from the day you receive your order) to cancel
your purchase for a refund or exchange.