 |
| Q:Do you combine postage on multiple purchase? |
|
| A:Yes, we do combine postage. Just add as many items as you wish to your basket and send us request to recalculate your invoice before payment. Total postage depends on total items weight and value. |
| Q:Do you combine postage? |
|
| A:We do combine postage. Please send us request to recalculate your total before making payment. |
| Q:What is your Payment policy? |
|
| A:All purchases should be paid within 3 days. If item is not paid after 4 days, Unpaid case will be open by eBay. Please don't buy if you have no intention to buy. |
| Q:When will I receive my order? |
|
| A:* Orders received before 3pm will generally be despatched the same day.
* Orders received after 3pm will be sent the next day.
* Standard deliveries to the UK are sent first class Royal Mail (1 to 2 working days).
* Deliveries to Europe take 3-7 working days, and worldwide take 5-10 working days. |
| Q:Can you send to different address? |
|
| A:Its against eBay and PayPal rules to send to different addresses. Please make sure you provided us with a correct & up-to-date address. |
| Q:Can I pick up from you to save on postage? |
|
| A:We are online business only and don't offer pick up options at present. |
| Q:I still have not received my item, what to do? |
|
| A:Please contact us if you have not got your good after 7 working days in UK or 14 working days for International deliveries. |
| Q:What size is this Filofax? |
|
| A:Please read item description for more information. |
| Q:Do you sell refills for your pens? |
|
| A:We do sell refills for most of our pens. Please go to Refills section on left-hand side. |
| Q:I bought wrong item, can i exchange it? |
|
| A:Please contact us first and then send unwanted item to us for exchange. Customer to pay all postage expenses in this case. |
| Q:I received item but its faulty, what to do? |
|
| A:Please contact us within 7 days. Simply send an item back for replacement or full refund. Your extra postage expenses will be refunded. |
| Q:I change my mind, can i return this item? |
|
| A:Please contact us within 7 days. Simply send item back in its original condition for refund. Postage fees are non-refundable. Customer to pay all postage expenses. |
| Q:What Guarantee do I receive with my goods? |
|
| A:We're an Authorized Dealer for all brands that we sell on eBay. All our products are 100% Genuine. No fakes or seconds. All products receive a guarantee from the manufacturer. The duration of a products guarantee can be found on its product detail page. |
| Q:Do you charge VAT (sales tax) on sales outside the UK? |
|
| A:By law we have to include VAT (17.5%) on all sales around the world. |
| Q:I'm the winning bidder, but I don't want to purchase the item |
|
| A:When you place a bid or use Buy It Now, you're making a commitment to purchase the item. Please contact us and explain what's going on and we can release you from your commitment to pay. If you don't pay for the item, we will open an unpaid item case after 4 days. |
| Q:I can't find what I'm looking for, can you help? |
|
| A:If you can't find a specific pen model or Filofax from brand we sell on your eBay shop, contact us and we might help to get it for you. |
| Q:Can you deliver next day? |
|
| A:We can deliver guaranteed next working day to anywhere in the UK, prices from £6.00, as long as the order is placed before 3pm Monday to Friday. Orders placed on Friday will be delivered on Monday and orders placed at the weekend will be despatched the next working day. |
| Q:Do you despatch on Weekends? |
|
| A:We don't despatch orders on Saturday, Sunday. All orders bought on Friday after 3pm, Saturday, Sunday - will be despatch on Monday. |
| Q:Does this fountain pen comes with a converter? |
|
| A:Some fountain pens come with converter while other don't. Fountain pens can be used with ink cartridges or converted for use with bottle inks. Please read item details for more information. |
| Q:Can you change or supply pen with different refill? |
|
| A:Most of pens come with pre-fitted refills and sold as is it. If you require different colour refills, they are available to purchase in our shop separately. |
| Q:I can't find a specific model or colour, can you help? |
|
| A:If you can't find a specific pen model or Filofax from brand we sell on your eBay shop, contact us and we can help. |
| Q:Can I have a different diary for Filofax? |
|
| A:All Filofax's come with ''Week on 2 pages'' diary. Other diaries to be purchased separately. |
| Q:Will I get same product as advertised? |
|
| A:We trying to provide an accurate item description as possible. You will received same product as seen. Sometimes packaging boxes may vary. |
| Q:Can you change a nib size on fountain pen? |
|
| A:We don't offer nib changing at present. all fountain pens sold as advertised. |
| Q:Do you offer engraving? |
|
| A:No, we don't offer engraving for single items. Only if you buy over 100 pens. |
| Q:How to contact you if I have another question? |
|
| A:If you can't find an answer, please contact us on bizladyshop@googlemail.com |
| Q:How do I pay for my purchase? |
|
| A:We only accept payment by PayPal. All prices to be paid in GBP. |
| Q:I don't have a PayPal, how can I pay you? |
|
| A:If you don't have PayPal account, we can send you invoice through PayPal to your direct email and you can pay online by Debit/Credit card. No PayPal account needed for this method. Also you can call us on 01255-425329 to pay over the phone. |
| Q:I have a technical problem with PayPal, how can I pay? |
|
| A:If you have a technical issue paying through eBay link, please contact us. We can send you invoice direct into your email through PayPal. After payment, we inform eBay that you paid and you will receive a confirmation message from eBay. Usually it help to solve the issue. |
| Q:What is your openning hours? |
|
| A:We open Monday to Friday, from 9am till 5pm. We closed on Saturday & Sunday. If you send a message after 5pm or on weekend, please be patient and wait for answer. We're trying to answer all question within 24hr. |
| Q:Do you offer discounts on eBay prices? |
|
| A:Most of our eBay prices already discounted and much lower then high street prices. We can't offer any further reductions on prices, but we do combine postage. |
) 
