 |
| Q:Do you offer combined postage? |
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| A:Yes, we offer discount combined postage to both UK and international purchases. The rate can be calcuated in the P&P section. |
| Q:When will my item arrive? |
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| A:Once cleared payment is received, your item will be dispatched within 24 hours (except weekends and bank holidays) via Royal Mail service. The delivery time is usually 1-2 working days for the UK first class recorded, 1 working day for special delivery, and 3-5 working days for international delivery. |
| Q:What happens if the delivery of my item is delayed? |
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| A:Please note, delays may occur with Royal Mail service. Therefore please allow at least 5 working working days for the item to arrive before contacting us. |
| Q:What can i do if the item i received is damaged or in wrong colour/style? |
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| A:If wrong or damaged item received, we are happy to exchange or give you the full refund. So in this case, please send the item back to
Biya Hair Elements
Unit 147
9 St. johns street
Colchester
Essex CO2 7AN
Please make sure your ebay name is also included for identification. We will also issue partial refund for the postage incurred after receiv |
| Q:Can i exchange the item if i purchased the wrong colour or style? And how do i do that? |
|
| A:yes, we provide FREE colour exchange, provided the item is in its original unused condition. Please send the item back to
Biya Hair Elements
Unit 147
9 st johns street
Colchester
Essex CO2 7AN
Please make sure your ebay name is also included for identification and extra postage is made to our paypal account linwangmore20@hotmail.com. |
| Q:Do you offer combined postage? |
|
| A:Yes, we offer discount combined postage to both UK and international purchases. The rate can be calcuated in the P&P section. |
| Q:Can this hair be straightened or curled?and how to do that? |
|
| A:Please check item descritpion in the listing. curling and straightening instructions can be found in our Ebay shop. |
| Q:How can i let you know which colour i need for NAIL TIPS EXTENSIONS? |
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| A:You can simply send us a message via ebay or state it at the ebay checkout page. |
| Q:Can you post the item to another address rather than my ebay address? |
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| A:If you want to do so, PLEASE confirm the address with us BEFORE making the payment. As after making the payment, your item will only be dispatched to your ebay registered address. |
| Q:I've sent queries to your email address, why don't you answer my questions? |
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| A:Please send all your queries via ebay messaging system, otherwise it will very likely to be missed due to the large amount of mails sent to our email address. We aim to answer all the queries within 24 hours( except weekends and bank holidays). please allow more time for queries related to 'delivery', as we need to communicate with Royal Mail. |
| Q:How do i make Postal Order payment? |
|
| A:Please send uncrossed Postal Order to
Biya Hair Elements
Unit 147
9 st johns street
Colchester
Essex CO2 7AN
Please also attach your ebay name with the payment for identification. Your are recommended to send the item via RECORDED SERVICE for its safy. |
| Q:Can i send the item back for a refund if i've changed my mind? |
|
| A:Yes, you can send the item back for a refund, provided the item is in its unused condition. Please send the item back to
Biya Hair Elements
Unit 147
9 st. john street
Colchester
Essex CO2 7AN
Please make sure your ebay name is also included for identification. |
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