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Bikes Direct
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Delivery/Returns

Delivery

Standard dispatch is via Yodel and you should receive your order within 2 to 3 days (96% delivered within 2 days) if you are a Mainland UK customer, elsewhere will take longer.

Standard delivery can be any time between 8:30am and 6:30pm and we will always try to deliver on time but in the unlikely event of your order being undelivered please allow 1 extra business day before contacting us.

If you are out during the day maybe have your order delivered to you at your work address or a relatives address, if possible.

If your out when when the delivery is made the courier will leave a card and you can either arrange a new delivery date or collect from the local Yodel depot.

You cannot leave a note for the delivery to be left as the delivery must be signed for.

If the parcel outer packaging is damaged in anyway please don't accept the parcel.

We also offer next day and Saturday delivery options to give you a more flexible service.

 

Returns and Refunds

To return a product it must be unused, complete and in its original condition so resellable at full price including all of its original packaging. We must receive it back within 28 days of being signed for, you must have authorisation from us to return the product. Please make sure you enclose a covering note stating your returns number which we will provide, full name, address, order number and a brief note stating the reason for the return.

It is your duty of care to ensure the return is packed as received (outer and internal packaging) with the parts secured to avoid any damage in transit. If a product is received back with extra damaged we will not refund the full amount.

See pics below of how the bike must be packed to avoid damage on the return shipment, the front wheel, seat post and handlebars must be securely attached to the frame to avoid movement in transit.

road-box.jpgsloane-box.jpg

In the unlikely event your bike has a missing or damaged part please contact us at info@bikesdirect365.com within 24 hours of delivery giving as much detail as possible, so we can look to resolve the issue to your full satisfaction without returning the bike.

PLEASE NOTE: All bikes are supplied in the manufacturers export carton. Potentially, slight marking could happen in transit as these are bulky items.

If any goods are returned unwanted or incorrectly ordered by you, we will either exchange or refund (subject to a 15% restocking and handling fee) provided that all goods are returned in a perfect, resaleable condition within 7 days. However, no carriage refunds can be given.

If you wish to make a return please email us at info@bikesdirect365.com clearly stating which item you are returning, the reason and the action you would like us to take. If you request a refund then the amount paid will go back onto your original payment card.

BikesDirect365.com does not offer a free returns service. You will be responsible for the costs of returning an unwanted item. If the item you are returning is faulty or was incorrectly supplied we will arrange collection using our transport partner.

BikesDirect365.com cannot be held responsible for any unwanted returns parcel lost in the post, therefore we advise you use a 'Signed for" service. Ensure you are adequately covered in the unlikely event of your parcel going missing in transit.

All goods supplied by BikesDirect365.com are from official sources and are covered by the normal manufacturers’ warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, stunts and general wear and tear. It is your responsibility to ensure bikes are built correctly and well maintained with regular servicing as brake and gear cables will stretch over time with use, so will need adjustment to keep them running smoothly. A bike should be serviced regularly and we strongly recommend this is every 3 months to maximise the life of moving parts. The first service must be within the first 3 months of ownership and proof will be needed to support any warranty claim. If an item has failed prematurely please contact us with details of the product and fault. Certain products may need to be returned to our supplier, for inspection and possible repair, before a credit can be issued.

If an exchange is requested a replacement will be sent when we have available stock.

We aim to process returns in 7 days, but please allow up to 14 days for exchange/refund.