 |
| Q:Do you post to APO address? |
|
| A:Yes. |
| Q:What countries do you post to? |
|
| A:We ship to UK, US, Canada, Australia and EU Countries including Germany, France, Italy, Finland, Denmark, Norway, Spain, Switzerland, Cyprus, Poland, Greeze, Ireland, Latvia, Netherland, Poland, Russian Federation, Czech Republic,Malta ect in the moment.
We do not ship to All Africa countries, Middle East countries and South American countries. |
| Q:How much does it cost to post to my country? |
|
| A:Postage to UK, US, and Canada is free.
Postage to Europe or Australia is GBP2.50 for the first item and free for additional 7 items, maximum combine 8 pcs of items in one package. From the 9th -16th items, another GBP2.5 of shipping charges will be applied on the invoice,vice versa. |
| Q:How long will it take to get my item? |
|
| A:Package to US, UK, Canada and EU countries takes around 12-15 business days under normal situation if there is no postal delay or customs hold up. Autralian packages takes 8-12 working days. If postal delay or customs hold up occur,
it will takes as long as 45 working days. |
| Q:How do I pay for my purchase? |
|
| A:We only accept Paypal. |
| Q:How do I return an item? |
|
| A:You are welcome to return all unsatisfactory item for exchange or refund. Please ship the unworn item in original package back with the invoice and the AR#. |
| Q:What should I do if I want to change the address? |
|
| A:Please inform us by email before you settle your payment. |
| Q:Can I switch to another item after the transaction end? |
|
| A:We are sorry that we are unable to switch to different item. We will ship out the won item and please place bid on interested item only. |
| Q:How can I cancel the bid? |
|
| A:Please enter item number for all affected items in the page below to cancel the bid.
http://offer.ebay.co.uk/ws/eBayISAPI.dll?CancelBidShow |
| Q:When to restock? |
|
| A:We will include all available items in the listing. Please kindly check back later. |
| Q:What size of the rings? |
|
| A:All rings in our collection are free size. Adjustable.
There is an open closure at the back of the ring band. Size could be adjusted by a gentle stretch. |
| Q:Do you do wholesale? |
|
| A:We are not able to offer wholesale at the moment. |
| Q:Do you do custom made order? |
|
| A:We are sorry that we do not do custom made order. |
| Q:Do you do "Buy It Now"? |
|
| A:We are sorry that we don't do "Buy It Now". |
| Q:Can I pay later? |
|
| A:Normally, payment needed to be settled in 3 days after invoice received. If buyer needed to extend the payment period, please email us first. |
| Q:What currency is on the listing? |
|
| A:GBP(Great British Pound). |
| Q:Can I have the invoice in US or other currency? |
|
| A:We only accept GBP(Great British Pound). |
| Q:Can I pay by money order or personal check or COD? |
|
| A:We only accept Paypal. |
| Q:I am bidding on other items. Do I wait to pay or pay now? |
|
| A:Please wait for all your items and make one combined payment for us. All customers have 14 days of combine period or maximum of 8 pcs of items per invoice. |
| Q:The item arrive broken, what should I do? |
|
| A:Please email us with 3 days of receiving. |
| Q:Is there any shipping discount? |
|
| A:Combined postal discount is free for additional 7 items. Please note discount only eligible for combined payment . Separate payment will be charged GBP2.50 postal for each item(invoice). |
| Q:Can I have a combined invoice sent? |
|
| A:Please email us when finish shopping. |
| Q:I do not meet your buyer requirement. Can you give me an exception? |
|
| A:We are very sorry that we could not give out any exceptions. |
| Q:When will you ship out my item? |
|
| A:We need 2 business days to process the order plus normally delivery time scrame. |
| Q:Can I request other shipping method? |
|
| A:Shipping fee quotation for EMS Express is available. First 500g costs GBP16.00 additional 500g costs GBP4.00. |
| Q:Can I request for registered mail? |
|
| A:You may pay extra GBP2.50 and notify us BEFORE payment made. We will manually adjust the invoice. |
| Q:How long will I take to receive my refund once I return an item? |
|
| A:If return is shipped by register mail and tracking is provided, refund will be processed once the shipping status is confirmed.
If return is shipped by regular mail without tracking, we will notify you of your refund via e-mail, once we have received the returned item(s). Refund or exchange will be processed ONLY if return received. |
| Q:If I return the damaged item, will you bear on return postage? |
|
| A:All return postage responsible by buyers as stated in the Terms & Conditions. |
| Q:What if I cannot get my item? |
|
| A:If you cannot get your item over 45 working days, please contact us by email. We will either send you a replacement or arrange a refund to you. |
| Q:I won but I change my mind, can I cancel the transaction? |
|
| A:Yes, please do not make the payment and email us for the cancellation. We will cancel the transaction officially through Ebay mutual withdrawn agreement. |
| Q:Can I return or exchange? |
|
| A:Please email us within 3 days of item received. We will provide the Authorization Return number(AR#) for the return. |
| Q:Where are the items ship from? |
|
| A:The items will be shipped from Hong Kong by Regular Air mail. |
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